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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY! This Extended Stay, Stay away from. Not so cocern about your well-being. Checked in the first room,room #122 had a odor and it was ransacked. Then they gove me room #256 that had no air so over all my stay was unpleasant.
Business response:
Futrell, thank you for sharing your comments. We are sorry for the disappointing stay you had and regret the issues you had in both of your suites. We have shared your feedback with the appropriate teams to improve our guest experience. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Do not recommend The hotel is dirty and smells awful. The worst place I ever have been. Do not recommend.
Business response:
Eduard, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
The location is great! The facility is overall great! However, when I first checked in I complained (within ten min of my arrival) that my room smelled of smoke. The front desk apologized and said the made a notation of this. The following morning the front desk clerk came to my room bc over slept she immediately accused me of smoking which I DO NOT!!!! I was given one option pay $666
Business response:
Victoria, thank you for your review. We are sorry for the instance you mentioned and regret the inconvenience caused. We are reviewing this with our front desk staff to see what went wrong so we can avoid this in the future. On a positive note, we are happy to know you liked our ideal location. We hope you will consider this as an isolated incident and will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Stayed in 241 restroom was horrible. Sheets were stained. No breakfast as advertised online. Tv channels didn’t work at. No signal is all the tv said
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite and the inconvenience it caused. Your feedback will be shared with the housekeeping team for review and action. Also, we are sorry for the inconvenience you encountered with the television. We will share your concerns with the engineering team for review and action. Moreover, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so... read more
Bed bugs Bed had bed bugs and we had to sleep on floor due to more availability and to late to change room
Business response:
Courtney, thank you for the feedback. We are extremely sorry to read about the difficulties you had with our accommodations and that we were not able to move you to another room. We have the best management practices of pest control procedures in place, so we are sorry for letting you down. The room you occupied will be professionally inspected and treated as a precaution. Your feedback, and also your patience on this matter, are much appreciated. Thank you. Sincerely, Hotel Management
It was disgusting. I had roaches and it STRONGLY smelled of smoke. There was also leftover trash from previous occupants. The property manager is rude and they are unprofessional.
Business response:
Victoria, thank you for your review. We are sorry for the inconvenience you faced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Moreover, we apologize you did not experience some of our staff members at thei... read more
There was a cockroach in my room. So they switched me to a new room where the bathtub was dirty and clearly hadn’t been cleaned.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
Dirty The first night was ok. The rooms were dated. The bathtub had a crack in it and the door did not close. The beds were ok. The second night we noticed the roaches. When one came out it seemed like they were coming out of everywhere (from under the carpet, in the kitchen, and some came out of the air condtioner).
Business response:
Steven, thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. Thank you again for your feedback. We look forward to providing you with a flawless experience. Sincerely, Hotel Management
Business response:
Tiffany, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.