Extended Stay America - Memphis - Wolfchase Galleria

Steven 

on Expedia

5 years ago

Dirty The first night was ok. The rooms were dated. The bathtub had a crack in it and the door did not close. The beds were ok. The second night we noticed the roaches. When one came out it seemed like they were coming out of everywhere (from under the carpet, in the kitchen, and some came out of the air condtioner). 

Anonymous 

on Expedia

5 years ago

needs major upgrades Internet didn’t work, no hot water, dust and spider webs in kitchen, stains in carpet, unpleasant smell throughout building. Stayed one night and ask for refund, but they accommodated by changing my room. Still no perfect, but met my needs to get me through the other 3 days. 

Guess 

on Expedia

5 years ago

Overall this hotel Is a great place however the staff is running the business in the ground ! Iris Todd Is the manger and her service was terrible! There was a sign on the door stating that the water would be off from 8am-10am BUT IT STAYED OFF Close To 11pm ! The water was brown once it came on , the front desk didn’t have any clean laundry! There were small roaches in the room ! 

Teona 

on Expedia

5 years ago

Terrible hotel charged me 3 different times for the same room, and when I called, they are refusing to give me back my money 

Anonymous 

on Expedia

5 years ago

Scam Booked this hotel for my work crew online. First week perfect stay, second week perfect stay. I need the room for 2 more nights Sunday and Monday. Booked it online just like the other 2 weeks. My guys get a knock on the door Monday morning that they needed to put a Credit card On file for damages immediately or leave. The management was aggressive with getting them out of the room. My work crew don’t have credit cards. The hotel did not require a credit card on file the previous 2 weeks. They would not let me use the co... read more

greg 

on Expedia

5 years ago

Room was not very clean, lights were missing, nothing in the room/had to go to front desk for everything, bums hanging at back entrance, fights in and outside of place, everything was closed/not in use(guessing covid/but not told before hand) 

Anonymous 

on Expedia

5 years ago

Don’t go here. It’s gross. It smelled gross. Front desk was nice though. 

Anonymous 

on Expedia

5 years ago

Too much traffic going in and out. Very rude and unknowledgeable employees.