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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was ok. The original room we were going to check in was still dirty from the previous guests. Plus, I couldn’t check into my room initially because Expedia was having system problems.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you experienced at your initial room. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We are also sorry for the issue you experienced at the time of check-in due to the thrid-party website. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service an... read more
Roaches Initial room 246 with roaches, refridgerator pushed out, and carpet very dirty alongwith hallway dirty. Ftont desk changed rooms promptly and was cleaner eith no roaches. Told the staff at checkout and they apologized but never mentioned a cgarge adjustment. Would not be staying there again
Business response:
Thank you for evaluating your recent stay with us. We apologize for the cleanliness issues and for the insects in your initial suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. However, we are glad you were accommodated with another suite to your satisfaction. We value your concerns and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Non smoking room had been smoked in. Staff moved us to a different room with no trouble, but the shower, a/c, one lamp, microwave, and a few outlets didn’t work properly. Tried to open some windows, two wouldn’t open, the other two opened with great effort but wouldn’t stay up and nearly fell off the tracks. Stag was as helpful as they could be, but the place could use some TLC.
Business response:
Thank you for your review. We apologize for not living up to our commitment to well-maintained accommodations during your visit. We are working with our maintenance department to make sure all procedures are being followed, so this does not happen in the future. Your feedback regarding the smoke smell will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We value your feedback and hope you will consider giving us a second chance the next ti... read more
Cheap but stinky Easy to check in. But once we arrived - the hallway to our room reeked of marijuana and smoke. Pretty sure you’re not supposed to smoke inside the hotel ...glad we only stayed a single night.
Business response:
Thank you for being our guest. We apologize for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
No sheets or pillows! My family and I stayed in a queen room with a fold out sofa bed. The hotel had no sheets, pillows or blankets for our fold out sofa bed. When I questioned the front desk attendant, she said they had a full house. I had to get rude with the attendant just to get 2 sheets and a tiny blanket for my son. So he had a miserable night with no pillow and a blanket that would not cover his entire body.
Business response:
We are sorry for your disappointment with the beddings, and we also apologize for the problems you encountered in getting extra sheets. We are reviewing this incident with our team and working with them to ensure this is not repeated going forward. Thank you for staying at our hotel with your family. We hope you will give another opportunity to host you so that we can provide you with a much more satisfying experience. Sincerely, Hotel Management
There were bed bugs!!!!
Business response:
Dear Laura, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The fold out bed had no sheets and we couldn’t even find someone to get them. The front desk ladies were talking about partying with some guys in room 251. Their is no running water in the shower. We tried to turn the heater on and it immediately started to smoke and set the fire alarm off, their is no ironing board anywhere in the entire hotel and nobody at the front desk at all this morning. The pull out bed had nasty stains all over it, their are cigarette burns everywhere the tub has mold in it. No sleep because the nois... read more
Business response:
Alicia, we want our guests to have a restful sleep, so we are sorry for the disturbance due to the noise you experienced. We also sincerely apologize for being inattentive to your needs and for the lack of service you encountered at our front desk. Your concerns have been outlined, and we have followed up with our front desk team to ensure we are well poised to serve our future guests. Moreover, we extend our apologies for the issues in your room and have discussed it with our housekeeping and maintenance team to make sure w... read more
It was not a great experience and i did contact the customer relations for the Extended Stay property.
Business response:
Rosheena, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I did not enjoy the check -inn process threw expedia or the hotel because Expedia did not send my reservation to the hotel and the hotel was nit at all helpful or considerate in this situation. Expedia stated to me 3 separate times that they had spoken to the front desk at the extended stay and that my problem was tooken care of well that was the 1st thing so i went back up front and tried to check in again and the front desk said that they had not received the reservation yet with a foul look and response to me as if i was ... read more
Business response:
Thank you for choosing our hotel. We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.