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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY! To say terrible would be an understatement. There was black mold in the bathroom, the carpets were sticky and disgusting, and the room smelled nasty. The whole parking lot smelled like marijuana. I spoke with the lady at the front desk who was amazing and the only good thing about the stay. She moved my family to a different room that smelt better but still had all the other issues. I informed her that we would not be staying the additional three nights and she stated she wouldn’t know about a refund until the GM ... read more
Business response:
Leslie, thank you for evaluating your stay at our hotel. We appreciate you reaching out. We sincerely apologize for the difficulties endured and the service shortfalls you are experiencing while here. We understand your frustration and truly regret disappointing you. We are grateful for your patience during this time and will share your message appropriately as we are committed to enhancing our services on all levels. Moreover, please know, financial inquiries on reservations made through a third party, prepaid site, must be... read more
I booked this pool for a 5 year old too swim paid $200 a night pool was broke bath tub was broke breakfast was oatmeal granola bar coffee tea hot chocolate nothing for a family it was noisy and smelled of weed from the neighbors smoking it worse hotel experience we have had
Business response:
Kathleen, thank you for the candid review. We regret the noise disturbance you experienced and apologize for the maintenance issues that inconvenienced you. We will address this with our engineering team and make sure the problem is resolved immediately. We are also sorry for the inconvenience you experienced due to the additional concerns you outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We ho... read more
My car was broken into
Business response:
Dajuan, we appreciate you sharing these concerns. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Fix this hotel. The floor above my room the floor make noise every time they walk. So every morning I was woke up at 5am when I did not get back to the room till 11pm
Business response:
Yan, thank you for posting a review of your recent stay. Please accept our apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience, and we are disappointed that we fell short. We are grateful for your comments, as we are always looking for ways to improve our guest experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.