Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Yan, thank you for taking the time to share your feedback. We are sorry to hear about the noise issues you encountered in your suite. We wish we had the opportunity to address the matter while you were here, as we would have done our best to ensure you were comfortable. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Management 

Business response:

Megan, thank you for taking the time to post your comments. We are truly sorry to read your specific comment with regard to the issue in the hallways that impacted your stay. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention, so we can address it right away. We also apologize for the condition of our accommodations that let you down. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for e... read more

Business response:

Charles, thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Amber, thank you for posting a review of your recent stay. We are sorry for the difficulties you and your family experienced with your initial room. We understand your frustration and will share your concern with the appropriate individual to take corrective action and stop issues such as this from happening again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincere... read more

Business response:

Florence, thank you for your honest evaluation. We regret your disappointment with the hotel's policies and the frustration this caused. We hope to accommodate you in the future with the fulfilling stay you deserve. Sincerely, Hotel Management 

Business response:

Yasser, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provid... read more

Business response:

Jimmie, thank you for your stay and your feedback. It is truly disappointing to hear our room and staff failed to meet your expectations. We also regret the concern you had with the breakfast.We will address this with our team to make sure we are consistently following policies and procedures. We appreciate your feedback pinpointing the areas we need to address, and we will, so similar situations do not occur in the future. We hope you will give us a second chance for an improved stay the next time you are in the area. Since... read more

Business response:

Thank you for staying at our hotel. We apologize if the blanket and pillows were not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. Also, we understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advanc... read more