Extended Stay America - Memphis - Wolfchase Galleria

Jimmie 

on Expedia

3 years ago

The hotel room smelled like locker room. The staff was never at the counter and had an attitude to help.They offered a free breakfast and free breakfast was hot water and with prepackaged oatmeal This was not worth the 150.00 I paid for room. I would not recommend this hotel to my own worst enemy. 

Connie 

on Expedia

4 years ago

I was disappointed the couch bed was not made and I had to go down to the front desk to get sheets. I asked for a blanket and pillows and the gentleman at the front desk said they had none. 

Anonymous 

on Expedia

4 years ago

Evacuation Evacuation with my elderly parents , kids and our dog. Charged me to check in early after I explained our situation. If the room was ready and you see where I’m from and have elderly people and kids with me….seriously. Again I’m not asking for a free room, just waive the fee. Also they continued to charge pet fee day after day even though no basic cleaning much less dog cleaning was done. I understand that is the policy but under cartons conditions have some compassion. When I explained our situation and damage to... read more

Mac 

on Expedia

4 years ago

Not family friendly The entire hallway outside of our room smelled like marijuana and our actual room smelled like urine. Front desk staff was slow to help with check in, questions, and anything in general. People congregate outside in the parking lot and hang out and play music. Made us worry about our vehicle. Would not recommend. Ended up having to book a different hotel for that night. 

Michael 

on Expedia

4 years ago

Very poor They gave my room away and we had to travel an extra 6 hours to our destination.