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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Huge with too many on extended stay, doing car repairs in parking lot, dozens of kids roaming the grounds, outrageously loud with doors slamming at all hours, and parties with stomping upstairs. Did not sleep over 2 hours per night. Will not return or recommend to any one.
Business response:
Thank you for your review. We apologize you were disturbed by the noise from other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We value your concerns and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Pathetic
Business response:
Rehana, thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Unhappy camper Hard to find help at front desk. And the room smelled like urine. Not happy at all.
Business response:
Thank you for taking the time to review our hotel. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. Also, we are sorry for the trouble you encountered due to the smell. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in t... read more
The staff were very nice However, it’s located along the freeway. We asked to be moved to the other side and wasn’t available. People came in all night long and slammed doors d chatted in the hallways like it was the middle of the day. We had no sleep, however, these were not the fault of the hotel BUT.., after a night like that... we wanted to have a coffee in the morning, as the hotel states in their amenities, the rooms have a coffee maker... WE BOOKED A KITCHENETTE ... NO COFFEE MAKER, so I called to the front desk, they... read more
Business response:
Laurie, thank you for being our guest. We are sorry for the noise issues you encountered and that we were unable to resolve them while you were here. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We also regret your disappointment with some of our amenities not being available due to the current circumstances. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Lawrence, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My room smelled very bad and I seen a few roaches.
Business response:
Lakeisha, we are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you will give us an opportunity to provide you with a much better experience. Sincerely, Hotel Management
Three words, don’t do it Upon arriving to our room, it smelled strongly of pot. The sofa bed was stained, and had no sheets or covers, so we called the front desk several times and it just kept ringing. So we ended up cramming two adults and a toddler onto a full bed. The peephole glass was broken, the fridge was running out of Freon so freezer items were not able to be kept cold, and the shower did not work. The customer service lady up front in the morning did not care at all and was very argumentative. I would never stay ... read more
Business response:
Jacob, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. Moreover, we are sorry for the service issue you mentioned. Your comments have been shared with the appropriate teams to improve our service and facilities so we can better serve our guests. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.