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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
needs major upgrades Internet didn’t work, no hot water, dust and spider webs in kitchen, stains in carpet, unpleasant smell throughout building. Stayed one night and ask for refund, but they accommodated by changing my room. Still no perfect, but met my needs to get me through the other 3 days.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We will share your feedback with our housekeeping and maintenance departments so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Overall this hotel Is a great place however the staff is running the business in the ground ! Iris Todd Is the manger and her service was terrible! There was a sign on the door stating that the water would be off from 8am-10am BUT IT STAYED OFF Close To 11pm ! The water was brown once it came on , the front desk didn’t have any clean laundry! There were small roaches in the room !
Business response:
Thank you for being a guest in our hotel. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Your feedback has been shared with our staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for b... read more
Terrible hotel charged me 3 different times for the same room, and when I called, they are refusing to give me back my money
Business response:
Teona, we appreciate you sharing your concerns with us and apologize that you were overcharged for your stay. We assure you this was not deliberate. We are investigating our records, in the meantime, please reach out to our front desk with your queries. We will also share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Scam Booked this hotel for my work crew online. First week perfect stay, second week perfect stay. I need the room for 2 more nights Sunday and Monday. Booked it online just like the other 2 weeks. My guys get a knock on the door Monday morning that they needed to put a Credit card On file for damages immediately or leave. The management was aggressive with getting them out of the room. My work crew don’t have credit cards. The hotel did not require a credit card on file the previous 2 weeks. They would not let me use the co... read more
Business response:
We are sorry for the situation you described. While we are happy having been able to provide your crew with a pleasant experience for two weeks, we are sorry for the issues you faced in extending the reservation. We are reviewing this with the front desk team to see what went wrong in this instance. Please be assured, we will ensure such discomforts are not caused in the future. When time allows, please reach out to our front desk if you wish to further discuss your concerns. Thank you for your feedback. Sincerely, Hotel Man... read more
Room was not very clean, lights were missing, nothing in the room/had to go to front desk for everything, bums hanging at back entrance, fights in and outside of place, everything was closed/not in use(guessing covid/but not told before hand)
Business response:
Greg, thank you for being our guest. We are sorry for the issues you encountered in your room. We have shared your concerns with the appropriate team to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Don’t go here. It’s gross. It smelled gross. Front desk was nice though.
Business response:
Thank you for staying at our hotel. We apologize for not living up to our commitment to clean, fresh accommodations during your stay, and regret the inconvenience caused. Please be assured, your comments have been shared with the housekeeping team to be more diligent going forward so that it is not repeated in the future. On a positive note, we are pleased you liked our front desk associate. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Too much traffic going in and out. Very rude and unknowledgeable employees.
Business response:
Thank you for reviewing our hotel. We are sorry you did not experience the best from some of our associates and regret the disappointment it caused. Your feedback has been discussed with our entire team to make sure we are consistent with our service delivery. We value your business and hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Mattress reeked of urine after we had already slept on it we had to throw those clothes away. Discussed it with the manager, so we were moved to another room. Went to 3 different rooms before we were put in an “acceptable” room with a stuffy smell and messed up shower. Overall, terrible experience with the exception of the help from the staff and manager. They were wonderful!
Business response:
Thank you for being our guest. We apologize for the difficulties you had in all of your suites and regret the inconvenience you encountered. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. On a positive note, we appreciate you recognizing the efforts of our staff. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
AVOID PROPERTY very disappointed! arrived tired after 12 hours driving unpacked settled in and turned on TV. no sound coming from TV. called desk and was told maintenance left at 5 Pm but they could switch our room. waited 30 minutes for call back and nothing. then tried to connect on free offered wifi, no wifi but were told we could buy an upgradded connection. next morning at check out asked to talk to the mgr. regarding a room charge adjustment and was told the mgr. would be in an hour and they would call. you guessed it,... read more
Business response:
Curt, thank you for taking time to evaluate our hotel. Please accept our apologies for the problems with the television and Wi-Fi connection in your room. We are sorry for not being responsive to your concerns while you were here. We certainly understand how frustrating this must have been after your long travel and regret not making your stay more comfortable. Hopefully we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.