Extended Stay America - Memphis - Wolfchase Galleria

Kae’ 

on Expedia

5 years ago

Mattress reeked of urine after we had already slept on it we had to throw those clothes away. Discussed it with the manager, so we were moved to another room. Went to 3 different rooms before we were put in an “acceptable” room with a stuffy smell and messed up shower. Overall, terrible experience with the exception of the help from the staff and manager. They were wonderful! 

curt 

on Expedia

5 years ago

AVOID PROPERTY very disappointed! arrived tired after 12 hours driving unpacked settled in and turned on TV. no sound coming from TV. called desk and was told maintenance left at 5 Pm but they could switch our room. waited 30 minutes for call back and nothing. then tried to connect on free offered wifi, no wifi but were told we could buy an upgradded connection. next morning at check out asked to talk to the mgr. regarding a room charge adjustment and was told the mgr. would be in an hour and they would call. you guessed it,... read more

Anonymous 

on Expedia

5 years ago

When we first checked in snd went to the room, tge room had been cleaned but when I went yo the bathroom there was poop marks in the bowl of the toilet along wth 

RITA 

on Expedia

5 years ago

POOR CUSTOMER SERVICE I CALLED AND CANCELLED CAUSE WEBSITE WAS DOWN AND WAS STILL CHARGED.. PISSED!! 

Anonymous 

on Expedia

5 years ago

Sticky floor. No towels or sheets until we asked. Staff was friendly though. 

courtney 

on Expedia

5 years ago

Late check n no cooking utensils just awful 

NCNana 

on Expedia

5 years ago

Dingy. Room smelled like a smoker had used it. Too may sockets were loose or didn’t work. Breakfast is a joke. Just not some place I would go back to.