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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we first checked in snd went to the room, tge room had been cleaned but when I went yo the bathroom there was poop marks in the bowl of the toilet along wth
Business response:
The condition you describe of the toilet is unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our housekeeping staff, and we are confident this will not be repeated. Thank you for being our guest. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
POOR CUSTOMER SERVICE I CALLED AND CANCELLED CAUSE WEBSITE WAS DOWN AND WAS STILL CHARGED.. PISSED!!
Business response:
Rita, we apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through Expedia must be canceled by them. We recommend that you contact them directly for assistance. Sincerely, Hotel Management
Sticky floor. No towels or sheets until we asked. Staff was friendly though.
Business response:
Please accept our apologies for the housekeeping issues you had in your room, and we regret the impact it had on your stay. Your concern has been discussed with the head of the appropriate team to take corrective actions to improve our future guests’ experiences. We hope you will give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Late check n no cooking utensils just awful
Business response:
Courtney, thank you for choosing us for your visit. We are sorry for the inconvenience you experienced at the time of check-in. Kindly note, our brand standards require us to keep the kitchenware available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. Thank you again, and we look forward to serving you in the future. Sincerely, Hotel Management
Dingy. Room smelled like a smoker had used it. Too may sockets were loose or didn’t work. Breakfast is a joke. Just not some place I would go back to.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
A rough morning The kitchen area was dirty and completely grease covered. The shower didn't work and the sink would only put out scalding hot water.
Business response:
Thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Vey Disappointed Very disappointed in our stay. We have stayed here before and it was better the last time BUT this time it was bad. The guy at check in was super nice and tried to help. When we first got to our room there was no soap, there was 1 towel and about 1/5 a roll of Toilet Paper. We went down to front desk and once again the man was super nice and told us he would have to find some towels and toilet paper and soap- those things should always be at front desk. There was a pullout for our kids to sleep on BUT they h... read more
Business response:
Timothy, thank you for your review. We hate losing our loyal guests and regret letting you down during this visit. We are sorry for the housekeeping service issues you encountered in your room. Your comments will be shared with the appropriate teams to improve our accommodations, moving forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining a new breakfast. On a positive note, we are glad to... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.