Extended Stay America - Memphis - Wolfchase Galleria

Anonymous 

on Expedia

5 years ago

A rough morning The kitchen area was dirty and completely grease covered. The shower didn't work and the sink would only put out scalding hot water. 

Timothy 

on Expedia

5 years ago

Vey Disappointed Very disappointed in our stay. We have stayed here before and it was better the last time BUT this time it was bad. The guy at check in was super nice and tried to help. When we first got to our room there was no soap, there was 1 towel and about 1/5 a roll of Toilet Paper. We went down to front desk and once again the man was super nice and told us he would have to find some towels and toilet paper and soap- those things should always be at front desk. There was a pullout for our kids to sleep on BUT they h... read more

Anonymous 

on Expedia

5 years ago

The property was ok. The original room we were going to check in was still dirty from the previous guests. Plus, I couldn’t check into my room initially because Expedia was having system problems. 

Anonymous 

on Expedia

5 years ago

Roaches Initial room 246 with roaches, refridgerator pushed out, and carpet very dirty alongwith hallway dirty. Ftont desk changed rooms promptly and was cleaner eith no roaches. Told the staff at checkout and they apologized but never mentioned a cgarge adjustment. Would not be staying there again 

Anonymous 

on Expedia

5 years ago

Non smoking room had been smoked in. Staff moved us to a different room with no trouble, but the shower, a/c, one lamp, microwave, and a few outlets didn’t work properly. Tried to open some windows, two wouldn’t open, the other two opened with great effort but wouldn’t stay up and nearly fell off the tracks. Stag was as helpful as they could be, but the place could use some TLC. 

Anonymous 

on Expedia

5 years ago

Cheap but stinky Easy to check in. But once we arrived - the hallway to our room reeked of marijuana and smoke. Pretty sure you’re not supposed to smoke inside the hotel ...glad we only stayed a single night. 

Anonymous 

on Expedia

5 years ago

No sheets or pillows! My family and I stayed in a queen room with a fold out sofa bed. The hotel had no sheets, pillows or blankets for our fold out sofa bed. When I questioned the front desk attendant, she said they had a full house. I had to get rude with the attendant just to get 2 sheets and a tiny blanket for my son. So he had a miserable night with no pillow and a blanket that would not cover his entire body. 

laura 

on Expedia

5 years ago

There were bed bugs!!!! 

Alicia 

on Expedia

5 years ago

The fold out bed had no sheets and we couldn’t even find someone to get them. The front desk ladies were talking about partying with some guys in room 251. Their is no running water in the shower. We tried to turn the heater on and it immediately started to smoke and set the fire alarm off, their is no ironing board anywhere in the entire hotel and nobody at the front desk at all this morning. The pull out bed had nasty stains all over it, their are cigarette burns everywhere the tub has mold in it. No sleep because the nois... read more