This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Evacuation Evacuation with my elderly parents , kids and our dog. Charged me to check in early after I explained our situation. If the room was ready and you see where I’m from and have elderly people and kids with me….seriously. Again I’m not asking for a free room, just waive the fee. Also they continued to charge pet fee day after day even though no basic cleaning much less dog cleaning was done. I understand that is the policy but under cartons conditions have some compassion. When I explained our situation and damage to... read more
Business response:
Belinda, thank you for taking the time to share your detailed feedback. We regret knowing you were unhappy with the early check-in and pet fees we charged. We also are very sorry to know about the inconvenience you had due to the policy for towels and the wait-time in receiving them as well as the disappointment with our grab-and-go breakfast. We hope your future trip to our area will bring you back to us. Sincerely, Hotel Management
Not family friendly The entire hallway outside of our room smelled like marijuana and our actual room smelled like urine. Front desk staff was slow to help with check in, questions, and anything in general. People congregate outside in the parking lot and hang out and play music. Made us worry about our vehicle. Would not recommend. Ended up having to book a different hotel for that night.
Business response:
Mac, thank you for taking the time to share your concerns. We are very sorry for the difficulties you endured. We apologize for the inconvenience you had due to the issues in the hallways and your suite as well as for the unsatisfactory service you received from our front office team. We will address your comments with the appropriate individuals and discuss ways to improve our guest experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very poor They gave my room away and we had to travel an extra 6 hours to our destination.
Business response:
Michael, thank you for sharing your feedback. We are sorry for being unable to accommodate you this time. We truly regret the inconvenience or frustrations this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
AVOID extended stay hotels Disgusting stained broken pull out bed. Burn holes in couch and in bathroom. Room smelled like old food and the stove didn’t work properly. Room key had to be redone everyday of our stay and the staff was not helpful or friendly about any of the problems
Business response:
Thank you for taking the time to review your stay with us. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up ... read more
The room door was open when we got there. The odor should have been a clue. When we opened the couch bed there was urine that had soaked through the back side. We left abs was told we would be refunded. Have not been yet
Business response:
Thank you for the feedback. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. As your review is anonymous, we would appreciate your additional information and would request you to reach out to us. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.