Extended Stay America - Memphis - Wolfchase Galleria

Anonymous 

on Expedia

4 years ago

AVOID extended stay hotels Disgusting stained broken pull out bed. Burn holes in couch and in bathroom. Room smelled like old food and the stove didn’t work properly. Room key had to be redone everyday of our stay and the staff was not helpful or friendly about any of the problems 

Anonymous 

on Expedia

4 years ago

The room door was open when we got there. The odor should have been a clue. When we opened the couch bed there was urine that had soaked through the back side. We left abs was told we would be refunded. Have not been yet 

Daneshia 

on Expedia

4 years ago

Pissed First when I got there to check in I had three rooms reserved they overbooked my rooms then when I checked in because she told me I had to check in each room one by one after I checked in my first room she told me they no longer had rooms available after that she gave a man a key to my room whose name was not on it I get to my room and some man opens the door and then they charge my card twice for one room 

Anonymous 

on Expedia

4 years ago

The staff was nice. Young man named Christopher checked me in and he was very friendly and professional. The room was absolutely disgusting. The carpet was full of big Red stains and the couch had those stains as well. There looked to be lotion all on the curtains and floor and walls. And the smell was HORRIFIC. Its like they tried to clean the carpet but left it wet and it smelled like mildew as soon as you stepped in. I should have cancelled bc it was horrible. Finally my check out was 11am yhey came knocking at 10 asking ... read more

Anonymous 

on Expedia

4 years ago

I use to like this hotel about a year ago 

Anonymous 

on Expedia

4 years ago

The web site that ITheir was none. used stated that free breakfast would be included.. The check in clerk gave no apology. 

Anonymous 

on Expedia

4 years ago

This hotel is full of people staying for months on end and the handful of them that I encountered were enough to make me hold my purse tightly. The front desk staff was unbelievably rude! I pain in full for the room here, yet at check-in they said they had no record of it. Glad I’m not going to stay longer. lol 

Steven 

on Expedia

4 years ago

Never again The floor were sticky and stained. The phone in the room did not work. The hot plate did not work in the room and they hardly had any of the kitchen utensils available.