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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pissed First when I got there to check in I had three rooms reserved they overbooked my rooms then when I checked in because she told me I had to check in each room one by one after I checked in my first room she told me they no longer had rooms available after that she gave a man a key to my room whose name was not on it I get to my room and some man opens the door and then they charge my card twice for one room
Business response:
Daneshia, thank you for sharing your comments online. We apologize for the predicament you had with your reservation at check-in. We regret the inconvenience you had as we could not provide you with the number of suites you had booked. We also are sorry for the billing-related issue. If you have any queries, please feel free to reach us at our front office. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
The staff was nice. Young man named Christopher checked me in and he was very friendly and professional. The room was absolutely disgusting. The carpet was full of big Red stains and the couch had those stains as well. There looked to be lotion all on the curtains and floor and walls. And the smell was HORRIFIC. Its like they tried to clean the carpet but left it wet and it smelled like mildew as soon as you stepped in. I should have cancelled bc it was horrible. Finally my check out was 11am yhey came knocking at 10 asking ... read more
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss your concerns with our housekeeping team to take appropriate measures and deliver excellent accommodations. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
I use to like this hotel about a year ago
Business response:
We value guest feedback; therefore, we thank you for taking the time to share your feedback. We are disappointed that your experience was not perfect. Thank you once more for choosing us again for your visit, and we hope to see you again so we can provide you with the exceptional stay you deserve. Sincerely, Hotel Management
The web site that ITheir was none. used stated that free breakfast would be included.. The check in clerk gave no apology.
Business response:
Thank you for selecting our hotel. We are sorry for your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this information has been provided by them. We hope you will allow us to serve you again. Sincerely, Hotel Management
This hotel is full of people staying for months on end and the handful of them that I encountered were enough to make me hold my purse tightly. The front desk staff was unbelievably rude! I pain in full for the room here, yet at check-in they said they had no record of it. Glad I’m not going to stay longer. lol
Business response:
Thank you for staying at our hotel. It was truly disheartening to know our hotel did not meet your expectations. We apologize for the behavior of our front office associates. We will remind our team of our goal to deliver excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Never again The floor were sticky and stained. The phone in the room did not work. The hot plate did not work in the room and they hardly had any of the kitchen utensils available.
Business response:
Steven, thank you for your feedback and for staying with us. We regret not meeting your expectations and apologize for the cleanliness as well as the maintenance issues you encountered. We will share your comments with our housekeeping as well as our engineering teams and make sure we prevent such reoccurrences. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Bad experience Thumbs down pillows was flat not enough pillows...Left out my hotel room for the day came back and my hotel room door was slightly open...Luckily nothing was taken..My overall experience was terrible the ac didn’t work well woke up with night sweats just miserable!!!!!😡😡😡😡
Business response:
Lillian, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you had in your suite. We have shared your feedback with the appropriate team to improve our service and facilities going forward to better serve our guests. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No ice no glass dirty and dingy, very worn and dingy
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Please know, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.