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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Absolutely nothing not even sugar for breakfasts.. no clean towels.. was told twice we had to wait for them to come out of washer n dryer.. when upstairs took a shower or flushed the toilet the light in the bathroom would leak.. sink n tub was dirty
Business response:
Ashley, we apologize for the difficulties you experienced in your room. Your feedback has been shared with our maintenance team, and they will take care of it right away. Also, we regret your disappointment with our breakfast. We have shared your concerns with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Waited for 30 min to check in because front desk clerk was the only one there and she was somewhere other than at the front desk. Took a considerable amount of time to check in because the original room I reserved was sold out. Received an “upgrade” to a disgusting room that smelled horrendous. Changed room to another disgusting room that smelled slightly less. I will never stay in an Extended Stay again, and plan on leaving multiple negative reviews to prevent anyone else from ever having this experience.
Business response:
We sincerely apologize for the issues concerning the rooms and service at the time of your check-in. Your feedback is shared with the housekeeping and front office teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
Says pet friendly, but... Stayed here one night to break up a road trip. I had my dog with me. The fee was reasonable, but apparently there are designated rooms for people with pets. The room was right next to an exit and as soon as I opened the door I was hit with a very strong pet smell. You could definitely tell that dogs have been in that room. As someone who owns dogs, that is the smell you try very hard to avoid in your own home. The small dresser that the tv sat on, was either chewed or peed on to the point where it p... read more
Business response:
Nichole, thank you for choosing us for your overnight stay. We are sorry for the disappointment you had in you room and regret the inconvenience you and your pet faced at our hotel. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
The location was nearly on the highway and so we could hear road noise all night. The light outside of our room was nearly blinding except that we were able to keep the shades closed enough.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
They gave my reservation to someone else after I drove over 13 hours.
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation. Your feedback has been discussed with the appropriate team to find out what went wrong with and to avoid such problems going ahead. We hope you give us an opportunity to accommodate you on a future date and earn your highest rating. Sincerely, Hotel Management
Mold in the bathroom, blood stains on carpet, stale cigarette smoke smell.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also follow up with the team to ensure we are doing everything possible to minimize the smoke odor so that our guests are not impacted. Please consider giving us ano... read more
Really the property was hard to find especially in rush hour traffic. The room was ok not really all that clean.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We appreciate your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.