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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel ever. I canceled for the second night and I am trying to get my money back for the night I stayed. It was not clean and there was pubic hair all in our room and on our "clean" towels. We also saw several roaches in our room.The amount of weed we could smell in our room was awful. The whole hotel was filthy and disgusting. I have never left a negative review before, but I want others to be aware.
Business response:
Katherine, thank you for posting a review of your stay. We apologize for the difficulties you encountered in your accommodations. We have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, know we're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Regarding your concern about the refund, please feel free to reac... read more
Stay away! Our room was mediocre at best to begin with. It smelled like urine...we were in a pet-friendly room but have not had this issue at any other hotels. The next morning we realized the shower did not work. When I tried to call the front desk, there was no phone cord attached to the room phone. We went by the desk twice to report the issues and there was no one at the desk either time. So we headed out. Something to be aware of....when I called Hotels.com about the problems the next morning there was nothing they co... read more
I didn’t like anything about this hotel, looks can be deceiving they had
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I could smell pot when I checked in and in the hallways. They put me in a room that was as far away from the elevator as it could be. There was no trash basket in any area of my room. The vending machine room and laundry area had a door handle that wouldn't open. It seems that they have alot of welfare people living there, hanging around in their cars and outside. I didn't feel particularly safe.
Business response:
Thank you for the review. We are sorry for the difficulties you encountered with your room and the odor in the hallways. We will share this with our housekeeping team to remove the smell for better guest experience going forward. Your concerns regarding the door handle have been shared with the maintenance team to fix it immediately. We also regret the disappointment you had with the other guest at our hotel. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve... read more
There was no manager on site. There was only one (brand new) employee working at the time. It took her a while to get me checked in. She gave me keys to a room that someone was already in. Thank goodness they were not in the room when I walked in. All other rooms were booked and I had to wait for a room to become available. I came in town for a wedding and I missed the wedding because I had to wait so long for a check in and room correction. I drove 5 hours from Chattanooga, TN and I am very disappointed with my experience. ... read more
Business response:
Jaida, thank you for staying at our hotel. We are extremely sorry for the service you received from our front desk associate and regret you were unable to attend the wedding as your room was not ready upon arrival. We have shared your feedback with the appropriate team members so that our future guests’ do not experience a similar problem. Regarding your concern about the bill we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time... read more
Nothing really at all it was filthy and bug infested
Business response:
Thank you for being our guest. You are correct to expect a comfortable, clean and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Since... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.