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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very upset our room was infeated with cockroaches was moved 3 times to the same finding of cockroaches! General manager had no other solution to this problem but to say there is nothing they could do! Very disappointing
They did not honor our reservation We reserved a room through Hotels.com, but when we arrived, the hotel did not honor our reservation! Not only did they not provide us with a place to stay for the night, but they still charged us for the room anyway. When I realized this happened, I called the corporate office to complain, but so far they have not called me back or done anything to refund my money.
NASTY The rooms are filthy , moved to a second room, worse than the first, black mold on lamp shades, fleas, so humid in the room our sheets and clothes were actually wet, condensation on door, breakfast was a joke, box of granola bars, out of coffee, sooo much wrong cant even out it all down RUN this place is horrible,
Business response:
Pamela, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will conside... read more
Where do i start! The whole hallway smelled of marijuana and cigarettes, when it clearly states NO SMOKING!!. The beds are uncomfortable, there was mildew on the lamp shades. It was hard to sleep when it sounds like a whole family of elephants are stomping above you. My husband mentioned this to the counter lady, and she didn't say one word about it. So overall NO I wouldn't stay here again and I am not picky.
Business response:
Thank you for being our guest. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We also apologize for the smoke smell you experienced. We have asked our housekeeping team to deep clean the areas to remove the smell. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Just awful They didn’t have a front desk clerk. I didn’t get the room that i booked and was downgraded. My key only worked for one night and i booked two nights. I paid for a sofa bed and i was told i couldn’t get sheets for it til the next morning. Just was horrible
Business response:
Thank you for being our guest and providing your feedback. We apologize we were not able to accommodate you with the suite of your choice and apologize for the inconvenience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
I WILL NEVER SAY AT THIS HOTEL AGAIN IN MY LIFE. THE MANGER WAS VERY RUDE AND I DON'T LIKE THE WAY THEY ACT
ROACHES BUGS & NASTINESS DO NOT BOOK THIS HOTEL!!! Hotels.com should remove this hotel from their options as this place is not only dirty and bug invested it is moldy as well. It looks nice from the outside but step into your room and bugs will fall on you as you walk through your room door. There were bugs crawling on the walls, ants dead and alive crawling on the counters then I rounded the corner to the beds and watched a roach crawl across the bed. We left FAST and booked a room at the Hyatt just down the street where ro... read more
Business response:
Jenny, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Property was old and noisy. Poor amenities and evening/overnight staff had poor customer service.
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had with us and regret the service issue you encountered. Appropriate action has been taken to ensure this is not repeated. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The whole place looked dirty and at check in the person at the front desk hard a hard time finding our room. The room that was given to us had a broken AC. It was another 30 minutes to find us a replacement room.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.