Extended Stay America - Memphis - Wolfchase Galleria

Anonymous 

on Expedia

6 years ago

Property was old and noisy. Poor amenities and evening/overnight staff had poor customer service. 

Anonymous 

on Expedia

6 years ago

The whole place looked dirty and at check in the person at the front desk hard a hard time finding our room. The room that was given to us had a broken AC. It was another 30 minutes to find us a replacement room. 

merdie 

on Expedia

6 years ago

Extended Stay Memphis Carpets in hallways were dirty. Three disabled customers were assigned room at furthest point from elevator. Only one luggage cart. Room was not cleaned. Phone did not work. Toilet seat was swinging around. No dishes in unit. Note was left the night before checkout telling us to call the desk for dishes. We got the note, but the room wasn't cleaned. I have stayed at Extended Stays before and have never been disappointed. I would never stay at or recommend this one again. Also, one rom had been smoked in... read more

Anonymous 

on Expedia

6 years ago

Upon arrival, the pool was off. We have to be change of bedroom two time. First because cause it’s smell smokeOn the month is a first time to the influence of water. Second because we have water a lot of water on the floor. Nobody has come to see what’s going on. We had to wipe the water with our towels. They no longer had clean towels to replace. The smell of marijuana was lingering in the hallways. The breakfast was almost absent. No more coffee, no more muffins. Only hot water and tender bars. Nobody wants to refund us. 

Anonymous 

on Expedia

6 years ago

Service was horrible, room wasn't clean, and it smelled like mold. 

Anonymous 

on Expedia

6 years ago

Didnt hold our reservation or notify us. Left us stranded w/o a room 

shaon 

on Expedia

6 years ago

A nightmare Horrible, my reservation was not honored. I was told I could get a double or go elsewhere to stay. I assisted my daughter to her room and it was a horrible mess. Photos attached. I have attempted to reach out to the manager and to Corporate but no one will answer. However, my debit card was still charged $100.68. After, I asked if I could cancel without any penalties and was told yes and no charges will I have to pay. 

Rosalyn 

on Expedia

6 years ago

This stay was miserable. The room smelled of mold or mildew. The sheets were dirty and reeked of strong men’s cologne. Honestly, it smelled bad and the air conditioning motor buzzed all night long. No sleep. I almost slipped on a wet floor because the carpet was wet. I checked out immediately the next day. Will not stay here again. 

Ronald 

on Expedia

6 years ago

No room at the Inn We didn't get a chance to stay. We reserved a room through the Hotels.com app, but when we arrived, they had already given our room to someone else and there were no other rooms to accomadate our family. We traveled all day from Kansas City, MO to Memphis. We were delayed several hours by severe weather in Arkansas. All we wanted to do was to get some sleep before continuing our journey. Unfortunately, because they had given our room to someone else there was no other rooms available anywhere, it was 12:30... read more