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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Memphis Carpets in hallways were dirty. Three disabled customers were assigned room at furthest point from elevator. Only one luggage cart. Room was not cleaned. Phone did not work. Toilet seat was swinging around. No dishes in unit. Note was left the night before checkout telling us to call the desk for dishes. We got the note, but the room wasn't cleaned. I have stayed at Extended Stays before and have never been disappointed. I would never stay at or recommend this one again. Also, one rom had been smoked in... read more
Business response:
Merdie, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit t... read more
Upon arrival, the pool was off. We have to be change of bedroom two time. First because cause it’s smell smokeOn the month is a first time to the influence of water. Second because we have water a lot of water on the floor. Nobody has come to see what’s going on. We had to wipe the water with our towels. They no longer had clean towels to replace. The smell of marijuana was lingering in the hallways. The breakfast was almost absent. No more coffee, no more muffins. Only hot water and tender bars. Nobody wants to refund us.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We appreciate your feedback and hope to have another chance to show you our true hospitality the next time that you return to this area. Sincerely, Hotel Management
Service was horrible, room wasn't clean, and it smelled like mold.
Business response:
We are truly sorry for the cleanliness issue you encountered in your rooms and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant experie... read more
Didnt hold our reservation or notify us. Left us stranded w/o a room
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
A nightmare Horrible, my reservation was not honored. I was told I could get a double or go elsewhere to stay. I assisted my daughter to her room and it was a horrible mess. Photos attached. I have attempted to reach out to the manager and to Corporate but no one will answer. However, my debit card was still charged $100.68. After, I asked if I could cancel without any penalties and was told yes and no charges will I have to pay.
Business response:
Dear shaon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This stay was miserable. The room smelled of mold or mildew. The sheets were dirty and reeked of strong men’s cologne. Honestly, it smelled bad and the air conditioning motor buzzed all night long. No sleep. I almost slipped on a wet floor because the carpet was wet. I checked out immediately the next day. Will not stay here again.
Business response:
Rosalyn, thank you for your feedback. We are sorry that the cleanliness of your room did not meet your standards. It does not meet our high standards either. We have procedures in place to ensure that every guest receives a spotless room upon arrival, and obviously, those were not followed. We will revisit these procedures with our housekeeping team to make sure they are being followed to the letter so this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincer... read more
No room at the Inn We didn't get a chance to stay. We reserved a room through the Hotels.com app, but when we arrived, they had already given our room to someone else and there were no other rooms to accomadate our family. We traveled all day from Kansas City, MO to Memphis. We were delayed several hours by severe weather in Arkansas. All we wanted to do was to get some sleep before continuing our journey. Unfortunately, because they had given our room to someone else there was no other rooms available anywhere, it was 12:30... read more
Business response:
Ronald, we appreciate you taking the time to provide the feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you better in the future. Sincerely, Hotel Management
I didn't like anything about this hotel stay. Staff unfriendly, not clean, not the regular items in room like hair dryer. Grab and go breakfast (what a joke), could have included a few more items other than granola bars and oatmeal. Oatmeal is hardly grab and go. Parking lot needs repair. It was not a pleasant experience.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are essential for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Do not stay here! Stopped here while driving home from vacation. Terrible “hotel”! The lamp was broken. We had no trash can. The toilet seat was loose. The remote didn’t work. Pretty sure there was mold in the bathroom. Left before breakfast. Awful!
Business response:
Amy, thank you for reviewing your stay. We are sorry for the cleanliness and maintenance issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.