Extended Stay America - Memphis - Wolfchase Galleria

Anonymous 

on Expedia

6 years ago

I didn't like anything about this hotel stay. Staff unfriendly, not clean, not the regular items in room like hair dryer. Grab and go breakfast (what a joke), could have included a few more items other than granola bars and oatmeal. Oatmeal is hardly grab and go. Parking lot needs repair. It was not a pleasant experience. 

Amy 

on Expedia

6 years ago

Do not stay here! Stopped here while driving home from vacation. Terrible “hotel”! The lamp was broken. We had no trash can. The toilet seat was loose. The remote didn’t work. Pretty sure there was mold in the bathroom. Left before breakfast. Awful! 

Christy 

on Expedia

6 years ago

Never again Our non smoking room smelt like an ash tray. They were bugs in the room. The pull out couch was extremely uncomfortable. Floors were so nasty my kids feet were black. We were given a hard time when we asked for more towels and wash clothes. Even though there were six of us in the room and only had 3 towels and 1 washcloth. And they only had oatmeal and grits for breakfast. 

AKB 

on Expedia

6 years ago

Never will stay at this hotel again. We were not informed of pool being closed. Kids were upset. Toilet seat was broken. No stopper in the bath tub. Bug smashed stuck on the wall. When we needed services or have questions, nobody would come to the desk. Barely any food for breakfast. Never again!!!!! 

Anonymous 

on Expedia

6 years ago

The property was not clean, room was not very clean. Mouse dropping’s in the cabinets. The pool was advertised but not open. 

Gervovrio 

on Expedia

6 years ago

Roach Infestation Saw (3) roaches! 

Anonymous 

on Expedia

6 years ago

On May 24 around 3:48 PM a fire alarm went off at the Extended Stay and the staff did not knock on doors to tell everyone to evacuate. I asked the housekeeper did we need to evacuate her response was I don't know. When I when outside I saw all the staff members outside in the parking lot.Staff members need to be trained on how to evacuate the premises in case of emergency. Secondly I went to the front desk to report a foul odor coming from the air condition in my room and no one never came to check it out. The last thing I w... read more

robert 

on Expedia

6 years ago

This is by far the worst stay I have ever had. Upon arriving, I waited (literally) 10 minutes for someone to come to the front desk, at 10 pm! Once the attendant arrived and found my booking, he asked me to wait while he ran to the room to make sure it was clean, and he mentioned that housekeeping had reported rooms clean and ready that were not. Another 5 minutes and I was in the room. In the morning I found the shower/tub non-functional and I was unable to shower. Pitiful showing for a national brand.