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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Our non smoking room smelt like an ash tray. They were bugs in the room. The pull out couch was extremely uncomfortable. Floors were so nasty my kids feet were black. We were given a hard time when we asked for more towels and wash clothes. Even though there were six of us in the room and only had 3 towels and 1 washcloth. And they only had oatmeal and grits for breakfast.
Business response:
Christy, thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had due to the poor service. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Never will stay at this hotel again. We were not informed of pool being closed. Kids were upset. Toilet seat was broken. No stopper in the bath tub. Bug smashed stuck on the wall. When we needed services or have questions, nobody would come to the desk. Barely any food for breakfast. Never again!!!!!
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for any inconvenience caused to you. We understand your frustrations. Your experience is not acceptable, and so your feedback has been discussed with the maintenance and front desk teams to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The property was not clean, room was not very clean. Mouse dropping’s in the cabinets. The pool was advertised but not open.
Roach Infestation Saw (3) roaches!
Business response:
Gervovrio, thank you for sharing your feedback. It is disappointing to read your stay was affected due to the cleanliness issue. Please accept our apologies for the insects in your room which caused discomfort. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
On May 24 around 3:48 PM a fire alarm went off at the Extended Stay and the staff did not knock on doors to tell everyone to evacuate. I asked the housekeeper did we need to evacuate her response was I don't know. When I when outside I saw all the staff members outside in the parking lot.Staff members need to be trained on how to evacuate the premises in case of emergency. Secondly I went to the front desk to report a foul odor coming from the air condition in my room and no one never came to check it out. The last thing I w... read more
Business response:
Thank you for taking the time to share your comments. We strive to deliver exceptional service consistently, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We are sorry for not meeting all of your expectations and sincerely hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
This is by far the worst stay I have ever had. Upon arriving, I waited (literally) 10 minutes for someone to come to the front desk, at 10 pm! Once the attendant arrived and found my booking, he asked me to wait while he ran to the room to make sure it was clean, and he mentioned that housekeeping had reported rooms clean and ready that were not. Another 5 minutes and I was in the room. In the morning I found the shower/tub non-functional and I was unable to shower. Pitiful showing for a national brand.
Business response:
Robert, thank you for your review. We are sorry for the difficulties you experienced during your visit and regret the inconvenience it caused. Your comments about your room and the service issues you experienced have been shared with the appropriate team members and managers to ensure a better outcome going forward. We assure you that the scenario you described does not reflect our standards. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.