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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away. Far away. This is probably the worst hotel I have stayed in in a long time. First, the attendant is rarely at the front desk to help you. Next, the fire alarms were going off all night. And finally, we had to argue with the attendant just to get some sheets for the fold out bed. It was an awful experience, and I wouldn't recommend it.
Business response:
David, thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was awful. I have never stayed in an Extended Stay before and I will never stay in another Extended Stay again. Let's just start at the top. There was no one behind the counter and it seemed like forever before some one realized I was waiting. She was kind but the wait with a wife and kids in the car is irritating. Once I got checked in we headed to our room. There was garbage in the hallway and particularly a honey bun wrapper I noticed. That honeybun wrapper stayed in the same spot smack in the middle of the hallway thr... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Property is dingy. Furniture needs to be reupholstered. Sofa very uncomfortable for sleeping. Recliner does not recliner. Only one tv for a space with a sleeping area and a living area.
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Don't clean your Room every day the cleaner every 7 days that angry towels on this your a** escort service
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay i... read more
This place sucks
Breakfast was coffee and cookies that was all
Business response:
Laura, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
To much noise above my room. A mouse ran across the room twice. Front desk personnel was fantastic. Overall safety and cleanliness was not good. Wi-Fi was awful, couldn’t complete my work.
Business response:
Dear Dana, We cannot thank you enough for choosing our hotel and for taking the time to share your detailed and insightful feedback. We were disappointed to learn we fell short of providing you with an outstanding experience. Please accept our apologies as well as assurance that your concerns have been noted and will be addressed. We want to be known for our excellent customer service and comfortable accommodations, so we hope to be given the chance to make your next trip to the area a total success. Thank you for being our ... read more
The room was half clean and not worth money they got to do better
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.