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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we were out in was a smokers room, then the subsequent room the television did not work. Also the toilet seat kept coming off when you sit down. I made all issues know the the manager but yet nothing was done during our entire stay.
Business response:
James, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms and that no action was taken against the complaint you made during your stay. Your feedback shares the areas we need to improve with at, so it has been discussed with the appropriate team in an effort to enhance our service level going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Si... read more
The location of the hotel was very convenient being that it was close to the Wolfchase Galleria and other great food places.
Business response:
Thank you for being our guest. We're glad to know our location close to the Wolfchase Galleria and several restaurants, but we're sorry for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The crumbs on the hide a bed were unique. The shape of the stains on the counters were original.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Choose a different hotel This hotel needs a lot of work. It was somewhat clean but at least one window was broken and the lock on the door was broken as well. No dishes so how would you use the kitchen? I was happy to only stay one night.
Business response:
Thank you for your overnight stay at our hotel. We are sorry for the maintenance issues you encountered during your stay. Your feedback has been shared with the team, and we will refocus our efforts to make improvements. Please know, to ensure the cleanliness of kitchenware upon check-in, these items are kept at the front desk. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Stuart Little It was pretty decent till I saw two rats. & the people above us was so heavy footed. Didn’t get too much sleep.
Business response:
Dear Guest, we enjoyed hosting your stay with us and we are happy overall you had a satisfactory experience. We are, however, so sorry for the unwelcome visitors you encountered. We do have regularly scheduled pest control treatments in place to prevent such an occurrence and we will be inspecting and treating our hotel as a precaution. Thank you for alerting us so we could act quickly. Thank you again for being our guest and we hope to welcome you back soon for the exceptional experience you deserve. Sincerely, Hotel Manage... read more
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Bought hotel n when I arrived no front desk person, he eventually came forward then began searching the computer to say I can’t find the reservation..I was very upset however he called the manager and an hr later I was in my room
Business response:
Dionne, thank you for taking the time to review your stay. We are disappointed we failed to provide you with the best possible welcome at check-in. Your comments show us where we have room to improve and rest assured, we will. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
The bed was not clean and too much smoke for a smoke free building.
Business response:
Thank you for taking the time to review our hotel. We apologize your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.