Extended Stay America - Memphis - Wolfchase Galleria

dionne maylor 

on Expedia

6 years ago

Bought hotel n when I arrived no front desk person, he eventually came forward then began searching the computer to say I can’t find the reservation..I was very upset however he called the manager and an hr later I was in my room 

Anonymous 

on Expedia

6 years ago

The bed was not clean and too much smoke for a smoke free building. 

Anonymous 

on Expedia

6 years ago

Lobby smelled like Marijuana when we checked in at 11pm. 

Anonymous 

on Expedia

6 years ago

When we got there the lady working the front desk was rude and not helpful. When we asked for bedding for the pull out bed we got handed a blanket that had holes in it, was damp and tied in a plastic bag. The room was dirty and outdated and extremely over priced. We are very dissatisfied with the money we spent on the room and the condition of the room and lack of customer service from the staff. 

Jennifer 

on Expedia

6 years ago

No breakfast I booked only hotels that offered breakfast for our trip; this one said that they did, but they really don’t. They had hot water to mix with cocoa powder and oatmeal packets but nothing else. It’s a frustrating thing to discover in the morning; when we checked in, they said there would be muffins, beverages, etc., but that was not the case. 

David 

on Expedia

6 years ago

Front desk was not concerned of our issues as we were treated as a number. Will not use this service or extend stay moving forward