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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lobby smelled like Marijuana when we checked in at 11pm.
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
When we got there the lady working the front desk was rude and not helpful. When we asked for bedding for the pull out bed we got handed a blanket that had holes in it, was damp and tied in a plastic bag. The room was dirty and outdated and extremely over priced. We are very dissatisfied with the money we spent on the room and the condition of the room and lack of customer service from the staff.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. We have shared your concerns with the responsible teams in an effort to improve our performance to prevent these issues from happening again. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
No breakfast I booked only hotels that offered breakfast for our trip; this one said that they did, but they really don’t. They had hot water to mix with cocoa powder and oatmeal packets but nothing else. It’s a frustrating thing to discover in the morning; when we checked in, they said there would be muffins, beverages, etc., but that was not the case.
Business response:
Jennifer, thank you for your feedback about our hotel, and we are sorry you were not happy with our grab-and-go breakfast choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Front desk was not concerned of our issues as we were treated as a number. Will not use this service or extend stay moving forward
Business response:
David, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Sal, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room smelled like it had not been cleaned so I asked for another one. The second room smelled too but we didn’t feel like moving again. Informed the lack of cleaning when we found baby items under our beds. The screens in the windows were town up so we couldn’t even open a window. The breakfast area was out of coffee both mornings (at 8am). We booked a room for 4 people however only two towels total in the bathroom. When I asked for more the response was “aren’t there towels already there” which was less than pleasant. O... read more
Business response:
Jenn, we sincerely apologize that you experienced so many difficulties during your stay with us. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value so it has been discussed with appropriate individuals in an effort to enhance the quality of our service and facilities going ahead. We would like to regain your trust so please consider giving us a chance to earn your highest marks in the future. Sincerely, Hotel Management
There was a huge brawl in the hallway that made me scared for my life and room looked like Stevie Wonder cleaned it. Stains everywhere and even old food caked on the floor. Disgusting. Moved to another hotel on the 2nd night because it was SO vile. Sleep in your car, sleep on the street, just don’t sleep here! GROSS.
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in the future to provide the service levels that you expect and deserve from our brand. Sin... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.