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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tara, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Cheap but it felt like it Just a quick overnight stop on a two day road trip. My husband, myself and our 4 kids. It was late when we arrived but I had called ahead to let them know. When we arrived the bell at the desk didn’t work to summon someone and I had to go to the entrance and call from their lobby phone. The two very young men who came to the desk did not look very professional- they rather looked like I’d interrupted their video game. I got checked in very quickly though. The room was a bit dirty and everything loo... read more
Business response:
Erin, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This property have roaches. They did give me a full refund for my night.
Very unsatisfied with my stay here I had a very bad experience here the water in the bathtub did not work I called the night person and some lady brushed me off it was noisy I have a 6 month old who was up all night because of the noise it was a horrible stay.
Business response:
Kendria, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Old bathrooms, air conditioning didn’t work, and nobody came to fix over the weekend.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the HVAC unit in your room and for not being able to resolve the issue. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problem you mentioned as soon as possible. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Terrible
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible
Business response:
Jimmy, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Nasty Shower and towels was dirty, bathroom was dirty terrible experience
Business response:
Janet, thank you for evaluating your stay with us. We’re sorry for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team in an effort to improve our performance moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.