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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was surprised to not be able to pay with cash. No cups in rooms. the breakfast was terrible. will not stay in Extended Stay ever again. had to use credit card to by drinks and snacks.
Business response:
Thank you for posting a review. We are sorry you were unhappy with our hotel policies and that you were disappointed with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, it is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always e... read more
Arrived in town early in the morning on a day that snowed. Got settled into our room and tried to used the room heater and it kept making a loud noise. Had to re-pack to move into another room while walking through the halfway it reaked with the smell of marijuana.
Business response:
Dear Unsatisfied, thank you for being our guest. We are so sorry for the poor arrival and for the maintenance issues you experience. We are happy a room change was honored to ensure a more comfortable stay. We also have a strict no smoking policy in place and appreciate you letting us know about the smoke in our hallways. We are working to address this and promise a much more pleasant atmosphere should you return. Thank you again and travel well. Sincerely, Hotel Management
Unclean the room sheets and pillows are smells really bad
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I was So Glad to Leave The facility is difficult to get to off of the Interstate. The most direct route requires a u-turn at a busy stoplight. We were charged a price higher than what had been quoted to us. The toilet seat was broken. The "Grab and Go" breakfast should be called the "Sad and No" breakfast because there was only coffee and granola bars. I do not think they are used to having just one-night stay guests. The network television channel we wanted to watch did not come in on their TVs.
Business response:
Mark, thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I love the location. But the smell of mildew and used towel hanging in bathroom. No toilet tissue I asked for cookware never received it
Business response:
Thank you for being our guest. Although our location was ideal for you, we apologize for the cleanliness issue and service issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we have asked them to make sure this room receives a deep clean to remove the smell. We have also shared your feedback with our team in order to be attentive to the guest's needs. We would like to regain your trust and hope you will give us that chance in the future. Sincere... read more
Stingy with the linens. 3 face towels for 2 adults to use for several days. Wet spot under bottom stairs and stairways smelled of urine.
Business response:
We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in the stairways. Your concern is discussed with our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Very good location with close proximity to restaurants
Business response:
Thank you for taking the time to post a review. We are pleased to know you liked our location and had an overall pleasant time with us. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
The one and only staff member we could find was very nice but obviously overwhelmed! The lobby looked nice and gave a good first impression. But it stoped there. I don't believe a non smoking room exists! The minute we got off the elevator, you could smell smoke from cigarettes and more! The shower did not work properly, room was not well maintained, had cigarette burns on furniture, and we couldn't even get proper linens or pillows for the pull out sofa. I have asthma so maybe it was worse for me than other people, but we d... read more
Business response:
We cannot apologize for the issues you encountered during your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are very sorry that did not happen during your stay. Also, we will share your feedback with the appropriate team so that we can improve our service and facilities moving forward. Please visit us again so we can restore your faith in our h... read more
Cockroach in the bathtub. A hole on the wall. One of the burners inthe kichen is not working. No bed sheet, pillows and blanket in the room for the sofa bed. Everuthing looks outdated.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.