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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check your room before you unpack This site was definitely not clean. We found articles such as dirty socks and earring backs in our “clean” room on the floor. We had been driving most of the day and within minutes of taking his shoes off, his socks were coated with dirt and hair. The pull-out mattress was stained and had debris on it. The hotel had clearly marked signage about a 10 point cleaning system that was not being adhered to. We were given two rooms to chose from and moved to another room once we alerted the staff. ... read more
Business response:
Dear Colleen, Please accept our apologies for the condition of your suite and any oversight on our part. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much ... read more
Hotel was dirty ! Nothing in the rooms to use
Business response:
Dear Anta, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team, so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your next stay.Sincerely,Hotel Management
I don't think there was a single thing I enjoyed. I was ready to get my family out of there
Business response:
Dear Amanda, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
So I didn’t know this was not a regular hotel. It has another set of rules and conditions that you don’t find out about until you get there. The staff is actually super friendly and nice. The supposed one bedroom suite I had only had one tiny tv in it that barely got any channels. You also have a lot of people hanging around the property that isn’t to advertising. I don’t think I will go back to this one.
Business response:
Dear Shalicia, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experience. We hope you will consider a return visit to show you the improvements we made based on our guest's feedback.Sincerely... read more
Exterior is okay. Lobby smells like weed, as if someone had been smoking it in the lobby. Room was terribly filthy. Splatters of food and rust was very apparent immediately of walking in the door of the room. It was obvious that the bedding had not been changed since the previous guest. The indentions and crumbs on the sheets was evidence
Business response:
Dear Lashoyne, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Not what I am used to with Extended Stay America I should have known from the beginning that this was not what I expected from Extended Stay when I was told that if I needed plates, a coffee maker, cups, etc., I would have to get them from the front desk. They were not in the room as normal. Then when I went into the room and saw the condition of the furniture, broken TV and quality of the kitchen, it was too late. I booked a three day stay with Hotels.com and checked out after one night. Due to the Hotels.com policy, I am n... read more
Business response:
Dear Len, Thank you for sharing your detailed evaluation of our hotel. Our team strives to provide an exceptional experience to all our guests when staying with us. Therefore, we sincerely apologize for not meeting the high standards you should always expect from us. We never intend to disappoint you in any way, and we have duly noted your concerns. We will address the matters you have outlined with our team to ensure we are well-poised to serve our guests better moving forward. We hope you consider this an isolated issue an... read more
Didn’t enjoy my stay here. Our tv didn’t work, the staff was disorganized and our key stopped working.
Business response:
Dear Tamia, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience. We look forward to providing you a more seamless stay during your next visit.Sincerely,Hotel Management
I didn't like anything about this property. It was in the back of other buildings in a secluded cove with limited lighting. Didn't feel safe. The doors to the hotel were always open. Anyone could just walk in. No one was ever at the front desk. The door knob to the bathroom was falling off and water in the shower was always running.
Business response:
Dear Michelle, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.