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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was poorly maintained . The bathroom the toilet seat was up the shower was very old and unpleasant. The sofa in the living room was old the cushions were old and uneven.
Business response:
Dear John, We appreciate you being our guest and sharing your observations. We are sorry you felt our room needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for future modernization. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
This was, by a large margin, the most disgusting hotel I have stayed in. The towels in our room were all dirty and/or badly stained and soiled. They also smelled terrible. The pull out mattress had blood on it from what one could only assume from someone’s time of the month that leaked onto the bed. The primary bed was very worn and uncomfortable. The mattress sagged to the outside edges and I could feel every spring. Lastly, the breakfast was non-existent. A few packaged muffins and a few packets of oatmeal/grits were all t... read more
Business response:
Dear Marc, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
Stay Somewhere Else!! Christopher and Erik were so nice!!! But that's the end of the positive statements. The place was dirty! My feet were sticking to the floor, and when I looked at them, they were black! I had walked from the front door to the bathroom, and my feet were just black! There is no room service, the breakfast is packaged junk, the bathtub and sink areas are not cleaned properly (we found all kinds of debris on the counters and floors), and there were chunks of food on the cabinets and eating area. The worst pa... read more
Business response:
Dear Suzzanne, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again.We are disappointed that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay; plea... read more
Had some trouble with check in. The floor was sticky, the shower head was broken, there was something gooey on the nightstand handle, the drain in the sink wouldn’t stay open, the towels were stained, the air conditioner leaked water, and there was no dresser or cabinet for clothes. The staff was friendly though.
Business response:
Dear Yvette, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you will consider giving us a second chance the ... read more
Once is enough Stayed 3 nights with a group.
Business response:
Dear Paul, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Our room didn't have clean towels. I went to the front desk and got some. Dirty towel hanging in the bathroom. Old food left in the microwave. Side of the refrigerator next to microwave filthy. Hair in the shower area. Was told the rooms were only cleaned every two weeks. Staff was very nice.
Business response:
Terry, thank you for sharing your experience at our hotel. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a chance to ... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.