This profile has been claimed by the business owner or representative.
Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Poor
Fair
Bad
It was just for 1 night, so met the purpose. Somewhere to sleep. Trash everywhere, dirty stairs, noisy at night, the lobby doesn’t smell well. But I have to say that we really like the room, very clean, spacious, and comfortable. Location appropriate for me
Business response:
Dear Mahelli, Thank you for your feedback. We are pleased to hear that you found the room clean, spacious, and comfortable. However, we deeply regret the issues with noise, the cleanliness of the common areas, and the lobby odor. These do not reflect our standards, and we are taking immediate steps to address them. Your comments are valuable as they help us improve our services. We appreciate your understanding and hope to provide a better experience on your next visit. Sincerely, Hotel Management
Terrible Everything was really bad Our room was never cleaned the small kitchen had no working stove no pots pan no coffee maker no toaster no clean towels room was dirty
Business response:
Dear Guest, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to the relevant team members to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. Sincerely, Hotel Management
Mal Hotel Es un supuesto "hotel", pero hay personas que es su vivienda, donde yo como turista tengo vecino de mal gusto donde los pasillos estaban asquerosos. Ah bastantante caro por 2 noche $275. La supuesta cocina del cuarto tenía estufa y con que cocino ó caliento algo sino habían con que tampoco había microondas ni cafetera. El bañera en la orilla tenía hongo. Durante el día pedí un blanket adicional nunca llego y cuando llegue al cuarto nunca lo llevaron y fui a la oficina a las 7 de la noche me dijeron que no tenían y ... read more
Business response:
Dear Carmen, We regret any disappointment you may have encountered during your stay. Delivering exceptional service to all our guests is paramount and a source of pride. We sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future. We hope you will grant us another chance to earn your confi... read more
Bad Never like it anymore Very dirty
Business response:
Dear Lumene, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. Sincerely, Hotel Management
It's Dirty, Stinks, and scary. I didn't stayed in that sh....t. I returned the keys. Not even for second, I wouldn't let my dog in this place. Not a single thing, ZERO. It's Dirty, Stinks, and scary.
Business response:
Dear Guest, Thank you for taking the time to share your valuable feedback. Our primary objective is to surpass our guests' expectations, and we sincerely apologize for not meeting this standard in the areas you highlighted. Maintaining a safe and clean environment for our guests and employees is of the utmost importance to us. Please rest assured that we will take the necessary steps to address these concerns and prevent similar occurrences in the future. We are fully dedicated to regaining your trust and confidence, and we ... read more
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.