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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pathetic First no one was at the reception at 11:00 pm and there were no utensils, coffee maker in the room and when I called aroud 12 in night for after hour services. Someone picked the phone but never spoke. and after I called again and again no one picked the phone. I booked a room with kitchen for it to be utilized but there were no utensils and even after calling and asking when I was out for site seeing they said please come and collect from the front desk. I again came late around 10:30 pm and there was no one in the... read more
Business response:
Dear Vivek, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Thank you for bringing this to our attention. Rest assured, we will work on improving our services to ensure that our guests' needs are met promptly and efficiently. We look forward to serving you again and providing you with an even better experience. Sincerely, Hotel Management
Fair
Disappointing As soon I walked in no remote for the tv, the bed sheets were stained and dirty, the room had a weird smell The only think I liked was the person at the check in he was very kind and helped me to get a remote for the room
Business response:
Dear Cristhel, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Budget motel that needs renovation The hotel didn’t respond to booking.com messages, I couldn’t proceed neither with a special request, nor with a booking extension. Breakfast has only muffins and instant oatmeal to eat. They do have a kitchen, but it is not equiped with cutlery, plated, cups and glasses. You need to ask for them at the reception, but there were none available when I did so. Old tv, no netflix or youtube. Close to the airport, easy access to the bus. AC was working well. Calm and green area. Internet was ok.
Business response:
Dear Vladimir, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay. Sincerely, Hotel... read more
Awful cheapstake hotel that doesn't care for guests' needs. No housekeeping No breakfast that was promised and charged us for Dirty worn down bath tub No kitchen items that I paid for, none in stock No extra blankets upon request Old malfunctioning stovetops No coffee maker, hairdryer Barely any complimentary soaps etc. Employees seem like they don't know what's going on Overall FALSE advertising Soft mattresses OK AC
Business response:
Dear Pauline, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
Horrible Black mold on the shower walls and around the trim, tile missing from the shower, no trash can, not cleaned at all, just overall gross. Literally nothing
Business response:
Dear Wombles, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and prov... read more
Bad Not clean. Bathroom shower was disgusting and could not use shower. Mold in bathroom. Floor was filthy. Continental breakfast room was disgusting. Nothing.
Business response:
Dear Christine, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and pr... read more
Very Poor
Poor The hotel is very basic, and dated. I guess it’s fine for one night on way to the airport, our room also had a strange smell and was extremely noisy in the rain. Staff were helpful and friendly.
Business response:
Dear Georgia, Thank you for sharing your experience with us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.