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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a room and when I arrived to the hotel was met by a crabby front desk person who informed me there were no rooms left. After telling me this she walked away.
Business response:
Dear Tracey, We would like to extend our sincerest apologies for our inability to provide you with a room and for the unsatisfactory service you experienced from our staff. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances ... read more
Room was very dirty shower was disgusting and not clean garbage can had old garbage in it and very dusty wouldn’t advise to stay
Business response:
Dear Christopher, Thank you for taking the time to review your stay with us. We sincerely apologize for the cleanliness issues you experienced. Our top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
It was very dirty and a lot of riff raff
Business response:
Dear Jennifer, Thank you for sharing your feedback. We apologize for the cleanliness issues and any discomfort caused during your stay. Ensuring a safe and pleasant environment for all our guests is paramount. Your comments will be addressed with urgency to maintain our standards. We value your perspective and hope to welcome you back for an improved experience.Sincerely,Hotel Management
It's a total dive.
Business response:
Dear Patrick, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
When I arrived the front desk, no staff service and can not reach till 21 mins later, the staff was late to on duty!! Same as I check out, also nor staff on duty and also can not reach! The room floor is sticky, the toilet is not fully clean.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We recognize the importance of first impressions and believe that clean accommodations and impeccable service are essential for creating a pleasant stay. We apologize for not meeting these expectations and for any inconvenience. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We hope to welcome you back for an improved stay in the future. ... read more
Homeless Hotel This is the worst hotel I ever got using Hotels.com. The starter was the night desk crew. I stood in the lobby for 5 minutes, another person was waiting who said they had been waiting close to 10 minutes. When he showed up he told the other guy the "third person booking site should have never sent him to stay here. We had 1 bath towel in the room. In the SEVEN nights, we stayed there was no maid service, no fresh towel service. There is no garbage service. I never saw anyone vacuum the hallway. The Breakfast i... read more
Business response:
Dear Timothy, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations. Your valuable feedback has brought to light areas that require improvement. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. We take your feedback seriously and will look into these issues further to prevent simil... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.