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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for me Did not meet my needs for feeling safe or cleanliness. My prepaid fee was returned. Reviews said 3.4 out of 5. I did mot find them to be accurate.
Business response:
Dear Lisa, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. Additionally, the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assur... read more
This place is used as a homeless shelter, which wouldn't inherently be bad, except for the fact that it looks and smells like one as well, there is a lingering odor of cigarettes throughout the hallways, I did you can also smell people smoking at night inside of your room, the condition of the hotel is terrible, there are unpainted patches all over, there are scratches all over the walls, chipped paint, damaged furniture, etc. I would never stay here again, and I would also recommend against anyone else ever staying here, wh... read more
Business response:
Dear nicholas, We are disheartened to see your comment, and we apologize for any discomfort or inconvenience caused by the conditions you described. We take your comments seriously and will promptly address these issues with our team to ensure improvements. Please know that this does not reflect our standards, and we are committed to providing a clean and comfortable environment for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the futu... read more
Unsatisfied stay. Front desk clerk not very friendly. Wanted to charge me again when room was paid for. Elevator had bad smell. Suspicious people by the door of building smoking. Didn’t feel safe at all. Definitely will not stay at that location at all.
Business response:
Dear Vanessa, We are sincerely sorry to learn about your disappointing experience during your recent stay. Providing a welcoming and safe environment for our guests is our top priority, and it's concerning to see that you encountered issues with the front desk service and felt unsafe due to the surrounding environment. Please know that we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We hope you'll consider giving us another opportunity to provide you with the pos... read more
Went to check in and front desk worker was outside smoking, I had to go out and ask if she was working…. The room was still dirty still had went marks on floor from someone showering or peeing on floor whole building has an unpleasant smell would stay way from here!! There was people sitting in the hall that looked to be on a controlled substance and very jittery.
Business response:
Dear Jeremy, Thank you for choosing us and sharing your experience. Your feedback is genuinely concerning, and we regret falling short of your expectations. We understand the importance of a clean and welcoming environment and are disappointed that we failed to deliver on that promise. Rest assured, we are taking immediate steps to address the issues you have raised, including retraining our staff on professionalism and ensuring thorough room inspections to maintain cleanliness standards. Your comfort and safety are our top ... read more
Terrible The floor in our room looked like it hadn’t been swept. I told the front desk they might want to have it swept as we were leaving for our activity. Came back 6 hours later and I had to ask for a broom and dust pan to sweep up the dried noodles on the floor.
Business response:
Dear Christy, Thank you for taking the time to review our hotel. We sincerely apologize for the oversight in not meeting your expectations with the cleanliness of your room upon arrival. Rest assured, we will proactively address this matter with our housekeeping staff to ensure that every room is impeccably prepared for our guests. We sincerely hope to have the opportunity to demonstrate this to you in the future.Sincerely,Hotel Management
No Ice Bathroom wasn't clean, no ice machine, breakfast and coffee were gone.
Business response:
Dear Guest, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.