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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Deberian darle una limpieza profunda desde el lobby hasta las habitaciones, tenian mal olor y tenia paredes sucias y camas manchada
Business response:
Dear jennifer, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Horrible conditions, unsupervised kids running around, room smelled horrible, beds were dirty, hallways run down and filthy
Business response:
Dear karla, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We are sorry for the inconvenience you experienced due to the smell in the room. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back ag... read more
Whoever was in the room above us we could hear stomping back and forth all night and early in the morning. the room was missing 3 lightbulbs, the back of the remote, and looks like someone exploded a cow in the microwave and the glass turntable was missing out of it. The bathtub was not functional as a bath and the bathroom sink didn't wish to stay open to drain. And the floor was not carpet, but was sticky all over, and the pillow cases looked like they were not changed and were stained on one side. Only so much febreeze ca... read more
Business response:
Dear Miechi, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and maintenance conditions you described are unacceptable and not representative of our quality standards. Therefore, we apologize if your experience was anything other than perfect. We take your feedback seriously, and we will address this with our staff and reiterate the importance of impec... read more
This property advertised Park N Fly. You could park your vehicle; but they did not offer transportation to the airport. You had to book that separately. The property also smelled musty. It was a old smoke and I don’t know what smell. It was also very dark. The room had no toilet paper and no remote control.
Business response:
Dear Sarah, Thank you for choosing us. We are sorry for not providing you with a better experience. Our housekeeping team actively looks and cares for the entire hotel, with the rooms for their cleanliness and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. We hope you allow us to make it up to you on another vis... read more
There was an incident and a Swat unit had 12 hour stand off with a gun man on our floor. We had gone to diner and then weren't allowed to get our things until the next morning. Luckily we got a new hotel nearby and was refunded for what we paid, but from what we heard at the new hotel, there is a lot of weird things goining on at the Extended stay.
Business response:
Dear Cissy, Thank you for taking the time to share your comments. We want every guest to have an enjoyable time with us, and we take the safety of our guests and employees seriously. Therefore, we sincerely apologize for your unfortunate experience at our hotel. We assure you this is not usual for us, and we hope you will consider trying us again so we can redeem your confidence and provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Hotel met the needs of not having to sleep in an airport for a night. Fairly clean and was cheap.
Business response:
Dear Guest, Thank you for staying with us and sharing your honest feedback. We are glad our hotel served the purpose of your visit. We appreciate your remarks about our clean suites and great value considering the price you paid. However, we regret any issues which might have kept your stay from being perfect. We are continually striving to improve our services and accommodations, and we encourage you to try us again. We are confident you will enjoy a much better experience.Sincerely,Hotel Management
Bad experience The entrance hall was very dirty and some weird people were coming in and out. I had to wait for the longest time at the front desk as nobody was there. They offered to put me in another of their hotel. It seemed a bit more safer. Nevertheless someone had stolen the morning coffee...and the pot smell on my floor was horrible.....weird environment. I'll never go there again.
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Managemen... read more
Ive honestly expected more from this hotel..... ive stayed at extended stays, even worked in one. Thos place needs a major upgrade. The first room i checked into smelled like a grandpa ashtray. I thought this was a non smoking hotel? The next room was a little better i had a kitchen area but no cups, plates, or utensils.
Business response:
Dear Samantha, We are sorry for failing to meet your expectations and hope you will accept our apologies for what transpired. We have shared your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Also, to ensure the cleanliness of kitchenware, we make these items available at the front desk, and our team is happy to deliver them to your suite. We appreciate you informing us of this concern so we can address our front desk to b... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.