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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs in light. Loud highway. Loud doors Sunkenmattress.
Business response:
Dear Lisa, Thank you for sharing your experience. We apologize for any inconvenience caused by the issues you encountered. Please know that we take your feedback seriously and will work diligently to address these concerns. Your comfort and satisfaction are important to us, and we appreciate your patience as we strive to improve our accommodations. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
I like the convenience of the shopping around you. You never had to pay an arm leg for an Uber to go anywhere for something that you needed because it was just all there.
Business response:
Dear Misty, Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location; we are fortunate to have many choices for shopping and dining nearby! Thank you for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely,Hotel Management
No one was at the front desk when I got there. There a post-it note saying they were "checking the property and would be back by 4:15 or sooner.". At 4:35 an employee pulled into the parking and had to hop the counter in order to get setup.
Business response:
Dear Guest, Thank you for selecting us. We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management
I reserved this room late due to my flight being delayed. I got to the property and no one was around to get me the room I paid for. I contacted the customer service number they tried to call someone there and no answer. I had to go and find a new hotel. Now this hotel chain and this 3rd party booking company will not refund the whole cost due to the hotel saying I was a "no show."
Business response:
Dear Jeffrey, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing u... read more
They have away my room despite having a reservation. No help finding alternate accommodations. Horrible.
Business response:
Dear Gregory, Thank you for taking the time to review our hotel. We are genuinely sorry for the issues you experienced with your reservation and, even more so, for how it was handled. Please rest assured that we will make every effort to address these concerns and take appropriate action where necessary to serve you better in the future. We would love the opportunity to make it up to you and hope you will consider returning to our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.