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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It took over 5 minutes to get someone to come check us in, then we got into the room and the toilet was full of toilet paper and plugged. I went to the front desk and they gave me a plunger and told me to bring it back.... Then I went to get in the shower and the bathroom shower did not have a shower curtain. At that point I was completely fed up so I did not go back to ask for a shower curtain, I showered without one. Overall, not great.
Business response:
Dear McKenzie, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the slower check-in process and are disappointed to learn of your dissatisfaction with our housekeeping services. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.S... read more
Vending machine was broke. Couples FIGHTING, ARGUING right under window till after 2am. Toilet would not flush.
Business response:
Dear Tamara, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. Sincerely,Hotel Management
I think that there are some gnats or flies that are in the room, and I don't know where they are coming from. In addition, several times there is nobody to assist you when you need their help, and I have had to wait for someone to help me, because the person they do have there can't help me.
Business response:
Dear Jacquelyne, Thank you for taking the time to share your feedback. We strive to provide comfortable accommodations and attentive service to our guests, so we apologize for not meeting your expectations and for the inconvenience. Thank you for bringing this matter to our attention. We will use them to make necessary improvements to enhance the overall experience. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.S... read more
Convenient location with quick access to multiple freeways making it easy to navigate your way around the Twin Cities. There is no breakfast sitting area and all breakfast and coffee was empty by 8:30 and not replenished thereafter. There is laundry facilities but no detergent sold on-site. There is a shopping center right down the road and plenty of places to eat so you don't have to travel far for either.
Business response:
Dear Jacob, Thank you for taking the time to submit a review of your recent stay. We appreciate the complimentary comments you provided regarding our location and are pleased to hear that, overall, your stay was enjoyable. However, we regret to learn that some issues were experienced during your stay, and we apologize for any inconvenience this may have caused. We value your feedback and will utilize it to enhance our hospitality services. It was a privilege to have you as our guest, and we hope to welcome you again in the f... read more
Never again. Well for $67 a night on a Saturday i knew there was going to be some issues but i didnt think cleanlyness was going to be one of them. Ok so the bed wasnt bad, wasnt great but was bad for comfortness. But the matress protector was nasty. Stains on the sheets, 1 sheet to cover up with. Bathroom strands of hair on the soap. Floor gross. Floor under sink looks like it hasnt bern cleaned in a long time. Also just didnt feel safe. It was bad.
Business response:
Dear Jesse, We appreciate your valuable feedback regarding your recent stay at our hotel. We understand that maintaining a pristine and comfortable environment is essential to ensuring a pleasant guest experience, and we apologize for any inconvenience you may have encountered. Our hotel is committed to upholding the highest standards of cleanliness and comfort for all our guests, and we will take all the necessary steps to address these issues. We hope that you will consider giving us another opportunity to demonstrate our ... read more
Friendly staff, Michael was very helpful.
Dirty towel in our shower Used bar of soap Only 1 clean towel for 4 people showering. Never staying here again!
Business response:
Dear Taunya, Thank you for taking the time to review our hotel. Our guests' comfort is always our top priority, so we apologize if we did not properly service your room.We know how important fresh accommodations are, so we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.