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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a three day stay but only stayed one night. Smells so bad, even it’s say no smoking but all we smell was smoke and other
Business response:
Dear Kou, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. Your valuable remarks have already been shared with our housekeeping team for quick review and action. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
Disgusting stinky very dirty never coming back again
Business response:
Dear Ryan, Thank you for taking the time to provide feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we hope the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Managem... read more
The worst hotel I have stayed at. The check in employee was not welcoming at all. Getting into the elevator to go to our room we were overpowered with the smell of weed and there was trash on the floor. The hallway to our room was full of trash bags and laundry all over the floor. Our room smelled awful. The toilet was dirty, the sheets were stained, and there was a possible blood stain on a lamp shade that had the light fixture inside ripped out. The bed was so uncomfortable. There was no "grab and go" breakfast. The parkin... read more
Business response:
Dear Tim, We were disappointed to read your comments regarding your stay at our hotel. Please accept our apologies, as it is never our intention to disappoint our guests. We want to assure you that the issues you raised do not meet our standards, and we are committed to addressing each of your concerns. Your candid feedback is invaluable to us as we strive to improve the experience for all our guests. We sincerely appreciate your input.Sincerely,Hotel Management
Dirty dirty dirty shame on extended stay co. No ice machine Furniture in disrepair Carpet filthy Bathroom smells of urine Floor tile cracked and sticky Holes in drapes
Business response:
Dear duane, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
Although it’s nice for them to allow pets it’s not good when pets have torn up the chair in your room so you really couldn’t even sit there.. I’m sure they don’t shampoo the carpets in between guests either because the corner of the room smelled like pee. When we first got there we had zero towels and wash clothes so had to go to the front to ask for them.. the kitchen sink constantly dropped.. the bathroom fan was loud and sounded like a race car taking off.. stove and microwave dirty and outdated
Business response:
Dear Debra, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope to welcome you back in the future and show you the exceptional hospitality you deserve.Since... read more
Filthy room. The bed had been made to look as if it had been changed, but the sheets were wrinkled, dirty, and had hair on them from the previous guest. The room clearly hadn’t been cleaned.
Business response:
Dear Ann, Thank you for being our guest. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address each of the concerns you mentioned as soon as possible. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.