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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy. Hair & dirt everywhere. Terrible odor in the room and hallways. Pay a little more and stay elsewhere.
Business response:
Mary, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with the head of our Housekeeping team immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Everything was broken and stains. Hotel didn’t seem to care, I will never stay there again.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The smell is horrible in the rooms & there were bugs! Staff was nice but that’s the ONLY positive about this place.
Business response:
Thanks for choosing us. We apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Line of people checking in taking longer with just one staff. When we got to our room it wasn’t clean yet with dirty towels by the sink, open water bottles and the room smell so bad like a musty smell. We got another room but the office chairs in there were so dirty!
Business response:
Thank you for being our guest. We sincerely apologize for the issue you experienced at the time of check-in and the housekeeping issues you had in your room. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Relaxing it was clean staff at Friendly, I would definitely stay there again.
Business response:
Robert, thank you for being our guest at Extended Stay America. We are happy to know you enjoyed your clean and comfortable accommodation and were impressed with our courteous associates. It was a pleasure to have you here, and we look forward to your return visit. Sincerely, Hotel Management
Very bad customer service. We booked 2 nights, the room was not cleaned fully when we checked in, pop splattered on the outside of the tub, bed messy, kitchen floor sticky and there was a bad odor in the room. We asked the staff to clean the room and they said they would but never did. Then 430 am we are woke up by the smoke alarm beeping because the battery is going bad a constant chirp in regular intervals. We asked the staff at 430 am to fix it and they told us it would have to wait til morning. We could not sleep the res... read more
Business response:
Thank you for your review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.