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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel I’ve ever stayed!
Business response:
Dear Sergio, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope to have another occasion that exceeds your expectations and welcomes you back soon.Sincerely,Hotel Management
The property was dirty. I had 3 rooms reserved and all 3 was dirty. They moved my mom and brother to another room and 1 of the beds was broken. The shower in my room had a hole in the wall inside the shower. the carpet in the hallways were filthy. The staff were nice.
Business response:
Dear Tiesha, Thank you for the feedback. We acknowledge that the rooms provided did not meet the customary standards of cleanliness and comfort. We sincerely apologize for any disappointment and inconvenience this may have caused, as it is never our intention to fall short of our guests' expectations. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Thank you for bringing this to our attention, and we hope for the opportunity to... read more
They didn't let me check in and turned us away
Business response:
Dear Jama, Thank you for your feedback. We sincerely apologize for the inconvenience you faced during check-in. This is not the standard of service we aim to provide. We are reviewing our check-in procedures to ensure this issue does not happen again. Your experience is important to us, and we would like to resolve this matter to your satisfaction. Your feedback is valuable as we work to improve our booking processes and ensure a smoother experience for your future stay.Sincerely,Hotel Management
Booked 5 hours in advance showed up 2 hours after my flight landed! Showed up in the lobby up to check in the lobby was full no chairs or anywhere to sit! Was told they could not check me in as me and the lobby full of people needed to wait for the hotel manager to come from his home and clean the rooms before we could check in! Waited 2 hours for the manager to get there! He showed up handed us sheets and said we're not cleaning the rooms you can make your own beds! WORST hotel experience EVER. PERIOD. there was also some d... read more
Business response:
Dear Chris, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Incredibly dirty, hair clumps over the room, nail clippings on the floor, stained sheets, carpet.
Business response:
Dear Ryan, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide... read more
there was a bug in our bed, tub that has never been cleaned, leaking sink, disgusting table, and terrible desk service. do not recommend.
Business response:
Dear Amanda, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for y... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.