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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stains on sheets, bathroom is outdated, night clerk was very slow, breakfast was coffee and granola bars and one coffeemaker did not work. Price was okay but don't expect much.
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
It was ok to stay I would recommend to anybody because it a nice hotel to stay at and good location that is close by restaurants and store. Their bed is kind of comfortable. They provide breakfast but only serves oatmeal, coffee, hot chocolate, granola bar and one fruits type. You can ask for kitchen supplies to make your meal and they will do the dishes for you. It hard to find them at first. I realize they are behind Well Fargo.
Business response:
Jonathan, it was a pleasure to have you as our guest at Extended Stay America. We’re glad to know our location was ideal for you and that you slept well on our comfy beds. Thank you for recommending us to future guests! We hope to see you again soon. Sincerely, Hotel Management
Foul smell in hotel. The toilet was leaking. Fresh towels had bad smell
Business response:
Kunal, thank you for evaluating your stay with us. We apologize for the odor and maintenance issues you experienced while you were here. Please be assured that we have asked our housekeeping staff to be more diligent with their efforts in order to remove the smell from our property. Our maintenance is also rectifying the issue with your toilet. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Extended Stay, Eagan, MN It was okay. The hotel could have been cleaner.
Business response:
John, thank you for taking the time to share your feedback. We’re glad to know overall you had a pleasant time with us, but we’re sorry the cleanliness of our hotel was not up to your expectations. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
My room had a strong mildew smell that made me have to switch rooms. The rooms have a odd smell to them and I had to choose the room that smelled decent. The floor had crumbs on it and it was dusty. The bathroom towels were dirty and stained. The worst experience at a hotel that I have experienced.
Business response:
Please accept our apologies for the insects in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are truly sorry and hope you will consider staying with us again. Sincerely, Hotel Management
This place is a scam. They just want your card info. Charged me the day before I checked in and then had no room for me on the actual day. I had to have someone send money for another room while I waited for my money to return to my card. This place completely ruined my vacation. Book elsewhere
Its a dump! The pics on the website are at least 10 yrs old! The room was dated. Warn out scrated up furniture. The kitchen was old and dirty. The mirrors looked like they had been cleaned with a dirty rag. There was BLOOD spatter on the curtains!!! I will NEVER stay there again. The beds were hard and uncomfortable it was incredible. Oh and you have to get dishes from the front desk and cary them to your room if you want to cook or eat in your room.
Business response:
Darren, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. The Housekeeping an Maintenance teams have been alerted to ensure we deliver a better guest experience going ahead by improving our service levels. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Water wouldnt get hot. When showering water got up to our ankles wouldnt drain. Under the beds were nasry dirty. Pillows with no pillow cases.
Business response:
Megann, thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we’re taking necessary actions to prevent such incidents from happening again in future. Sincerely, Hotel Management
A little steep in pricing for extended stays - no real price difference from one night to many days. Actually it would have been more expensive per day to stay longer, also rooms were not available for the full length of my travel - so only stayed one day. Amenities were awesome (on site laundry, working kitchen w/ fridge, microwave and sink) - able to borrow kitchen items and cooking utensils upon request!!! It was really nice to be able to cook and store a real meal while not at home!!!
Business response:
Thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we are sorry for the issue you had with the pricing. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.