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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad hotel Front desk staff not happy to see us, made us feel like we were interrupting her phone surfing. The breakfast is pretty much non existent. They ran out at 730am though breakfast ends at 9am. The room we got was very rundown And who charges $1 for every call made, whether it connected or not?
Business response:
Dear Jerry,Thank you for choosing us. We regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Your feedba... read more
The staff were rude. My door would not lock and they didn’t show any concern at all.
Business response:
Dear Leonard, We were sorry to read your comments regarding our oversight in responding to your experience. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
The room smelled really bad and I look under the bed and there was a moldy apple or tomato I don’t know!! I grabbed it and it was black and the floor had it indented into the floor!!! It also had about 20 wrappers from various food. When I brought it to the desk they had an attitude and just told me that they didn’t have adequate staffing. I had Expedia cancel my stay
Business response:
Dear Jennifer, Thank you for your valuable feedback. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Not clean and front desk staff not good service
Business response:
Dear nay, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
The room had a kitchenette, which is good, But the whole third floor corridor smelled of the competing foods guests had cooked. And the floor of the room was definitely dirty.
Business response:
Dear Ellen, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Stay away The room that we booked was not available. Took the next best room option available that the hotel representative said was ready. That room smelled like a dog kennel. Asked for another room. The room we were given had a microwave that sparked fire, the curtains were deeply stained, the bottom of the bed was falling apart, and there were visible patch up jobs around the room from holes in the wall. We left we the kids to try to find other accommodations at 12am (our flight arrived to the airport at 1030pm).
Business response:
Dear Pablo, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The bathroom was dirty. Holes in the wall,The bathroom Door was broke got stuck in there had to have my husband come open it. There was two things for breakfast one breakfast bar and a couple oatmeal. No French vanilla and ask the front staff if the was any and was very rude and said I guess I could go check and see. Never will return to your property.
Business response:
Dear Violeta, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.