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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is located in a convenient area, close to shopping areas and lots of restaurant. I booked a hotel with kitchen, No pot was provide, no dishes , no utencils, no clothing hangers, not coffee machine. The bathtub was almost clogged, the bathroom faucet was clogged. Dont bother about breakfast, basically only coffee and dry oatmeal, no eggs or proteitn. The place is under staff, no room service at all. We have to beg to get hangers or dishes. It took 2 days to fix the clogged bathroom sink. I asked Expedia to get eithe... read more
Business response:
Dear Victor, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
the room was a little dirty and i didn’t have a shower curtain in the bathroom
Business response:
Dear Leonard, Thank you for taking the time to review our hotel. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Our first impression of the hotel was a snarly lady who looked at us like we had three heads. The hotel is filthy, carpets look like they haven't been cleaned since last century, and the amount of ever changing unpleasant smells is flabbergasting. It's advertised as free of smoke but you smell more than cigarettes here. The hallways leading to the rooms are worse than the front desk, dirty, smelly, and worn down. The room does not look as advertised. The feeling of cleanliness is non-existent. The carpet in the room was dirt... read more
Business response:
Dear Edward, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Man... read more
Booked a room and when I arrived to the hotel was met by a crabby front desk person who informed me there were no rooms left. After telling me this she walked away.
Business response:
Dear Tracey, We would like to extend our sincerest apologies for our inability to provide you with a room and for the unsatisfactory service you experienced from our staff. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances ... read more
Room was very dirty shower was disgusting and not clean garbage can had old garbage in it and very dusty wouldn’t advise to stay
Business response:
Dear Christopher, Thank you for taking the time to review your stay with us. We sincerely apologize for the cleanliness issues you experienced. Our top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
It's a total dive.
Business response:
Dear Patrick, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.