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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy to access; goid route to just about anywhere There were few amenities, continental breakfast was just muffins & granola bars & coffee. No toiletries. Had to ask for dishes - extrnded stay. Had to ask for toilet paper, which was almost gone upon arrival. Only 2 towels for three guests. No ice.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to serve you ag... read more
Poor service, staff was not friendly and didn’t bother to greet us. Room smelled awful for a nonsmoking.
Business response:
Thank you for taking the time to give us a feedback on your stay. We apologize for the smell and for the service issues you experienced. We have discussed your concerns with our team, and we will be more diligent going forward. Also, please know that we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will consider giving us a second chance the next time you are in Eagan. Sincerely, Hotel Management
None smoker's - Stay away! Heavy old smoke smell made it hard to sleep. That smoke smell clung to my clothes after a 1 night stay. Had to get up at 4:00am for a flight home. There wasn't advanced planning involved due to it being a funeral related situation. No vacancies in other motels nearby.
Business response:
Thank you for evaluating your stay with us. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We wish we were aware of this as we would have happily shifted you to some other room. We hope you will give us the chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Nice location, but....... When i arrived to check in, the attendant on duty was rude and very unhelpful. I felt he was rushing me. The hotel hallways and room smelled of strong cigarette smoke.
Business response:
Although you liked our location, we sincerely apologize for the service and odor issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Needs some work Employees were very pleasant and helpful. Rooms were clean, parking was good, quiet location. Our biggest problem was that our key did not work in the door. Nor did the master key. We were promised that it would be repaired the next morning but by the time we checked out three days later it had still not been repaired. This sort of thing is unacceptable. We were able to figure out how to jiggle the door just right so we could open it. The hotel was booked so there were no other rooms available. Better respons... read more
Business response:
Thank you for staying at our hotel and for sharing your concerns. We are glad to read you liked the cleanliness of your room and that our location was perfect for your needs. However, please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. Your concern in regard to the key will be shared with our maintenance team. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel M... read more
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Below average Tv is analog. Breakfast advertised as continental was a few items. Room sticky floor, hair in mattess cover and shower.
Business response:
Thomas, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Ick The two ladies working were not talking to me at all. They were talking to each other but it was directed to me. It was weird. They didn’t look clean. The hotel didn’t look clean. There was stuff on the floor in the elevator. Our room was dirty. Yuck.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Mark, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.