This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived the front desk, no staff service and can not reach till 21 mins later, the staff was late to on duty!! Same as I check out, also nor staff on duty and also can not reach! The room floor is sticky, the toilet is not fully clean.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We recognize the importance of first impressions and believe that clean accommodations and impeccable service are essential for creating a pleasant stay. We apologize for not meeting these expectations and for any inconvenience. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We hope to welcome you back for an improved stay in the future. ... read more
Homeless Hotel This is the worst hotel I ever got using Hotels.com. The starter was the night desk crew. I stood in the lobby for 5 minutes, another person was waiting who said they had been waiting close to 10 minutes. When he showed up he told the other guy the "third person booking site should have never sent him to stay here. We had 1 bath towel in the room. In the SEVEN nights, we stayed there was no maid service, no fresh towel service. There is no garbage service. I never saw anyone vacuum the hallway. The Breakfast i... read more
Business response:
Dear Timothy, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations. Your valuable feedback has brought to light areas that require improvement. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. We take your feedback seriously and will look into these issues further to prevent simil... read more
It took over 5 minutes to get someone to come check us in, then we got into the room and the toilet was full of toilet paper and plugged. I went to the front desk and they gave me a plunger and told me to bring it back.... Then I went to get in the shower and the bathroom shower did not have a shower curtain. At that point I was completely fed up so I did not go back to ask for a shower curtain, I showered without one. Overall, not great.
Business response:
Dear McKenzie, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the slower check-in process and are disappointed to learn of your dissatisfaction with our housekeeping services. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.S... read more
Vending machine was broke. Couples FIGHTING, ARGUING right under window till after 2am. Toilet would not flush.
Business response:
Dear Tamara, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. Sincerely,Hotel Management
Never again. Well for $67 a night on a Saturday i knew there was going to be some issues but i didnt think cleanlyness was going to be one of them. Ok so the bed wasnt bad, wasnt great but was bad for comfortness. But the matress protector was nasty. Stains on the sheets, 1 sheet to cover up with. Bathroom strands of hair on the soap. Floor gross. Floor under sink looks like it hasnt bern cleaned in a long time. Also just didnt feel safe. It was bad.
Business response:
Dear Jesse, We appreciate your valuable feedback regarding your recent stay at our hotel. We understand that maintaining a pristine and comfortable environment is essential to ensuring a pleasant guest experience, and we apologize for any inconvenience you may have encountered. Our hotel is committed to upholding the highest standards of cleanliness and comfort for all our guests, and we will take all the necessary steps to address these issues. We hope that you will consider giving us another opportunity to demonstrate our ... read more
Dirty towel in our shower Used bar of soap Only 1 clean towel for 4 people showering. Never staying here again!
Business response:
Dear Taunya, Thank you for taking the time to review our hotel. Our guests' comfort is always our top priority, so we apologize if we did not properly service your room.We know how important fresh accommodations are, so we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.