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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is not up to standard offerings elsewhere. Beds were nice but that is all. Property is old and tired. TV was dated and furniture in the room was dated.
Business response:
Thank you for taking the time to share your feedback. Although you liked your comfortable bed, we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Staff was rude. Room smelled like an ashtray
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Staff was accommodating to desire for a late check out. However, damp towels were awaiting my in the bathroom.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were impressed with our staff, but we are sorry for the inconvenience you experienced in your room. We have shared your concern with our housekeeping team to ensure happy guests is our number one priority. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you so much for staying with us and for your positive review! I will pass this on to the staff and we look forward to being your home away from home again!
Business response:
Thomas, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
There was only 1 pillow on the bed, which was very hard. The bed was hard. Did not get a good nights sleep.
Business response:
Thank you for being a guest at our hotel. Although you liked certain aspects of our hotel, we apologize for the bedding issues you encountered while being here. Your observation has been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Inconsistent in pricing The hotel Clerk at 5:20pm was curtious & polite, very busy. I used Expedia to book, it said may be a pet charge. When I checked in the clerk knew I had a 10 week old puppy... Said there was no charge. The next morning Early, I drove my friend to the United Pain Center (that is why we stayed there). I came back (I had the puppy with me on the drive). The manager had gone into our room when we were not there and not checked out!!! We had the heavy duty puppy pads on the floor (she is well trained) in th... read more
Business response:
Annette, please accept our apologies for the difficulties you experienced. We strive to deliver a pleasant experience for all our guests, so we apologize for disappointing you. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
You can do worse Worst bed we have ever slept on. Three nights and room service never cleaned the room once. Continental Breakfast, just Coffee, Muffin, Oatmeal or Granola Bar. Inquiring about late checkout that was requested three months in advance scoffed at. You can do better.
Business response:
Michael, please accept our sincere apologies for not providing the attentive service you should have received and for spoiling your stay with us. You should have received better from us, and we will be using your comments to remind our staff it is never acceptable to neglect our guests in any way. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
Misleading at best My room was poorly managed and cleaned. It’s as if someone was in my room the day before because there is forks and sauce packets from various restaurants.. and the bedding was absolutely dirty and unclean..
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.