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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not again. You get a whiff of cigarette smoke every now and then. The blanket had 2 cigarette burns in it.
Business response:
Alex, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
The room was ok but dirty. The bathroom had a used soap with hair on soap and in the bathroom
Business response:
Thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
False advertising, said free long term parking I will be sending videos and pictures. Awful! I want my money back, I went stayed at another hotel that had long term parking and airport shuttle service.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our management team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Hospitality didn’t show up at this hotel especially by the management. If employees do not know the hotel procedures, it’s a leadership fault not the guests. Also, dirty room and window did not close. Morning staff at checkout didn’t have access to computer systems for final receipts. Worst experience ever at Extended Stay. Will never stay at this hotel chain again.
Business response:
Thank you for choosing to stay at our hotel on your recent trip to our area. We are so sorry we provided you with inferior service and inconvenienced you in any way. Your comments have been shared with our team, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Hotel Fail: need to clean and maintain facility Everywhere we turn there was something incorrect about the cleanliness and maintanence of the room. There are too many to list, but here a few: Toothpaste in the sink, broken drawer, rusted bathroom door, broken shower handle, dirty microwave, crumbs in the kitchen drawers, no coat hangers, mystery stain on the floor by the bed, cob-webs on the ceiling in the kitchen, mold spots on the ceiling in the bathroom, water spots on the bathtub, the toilet runs constantly (all night), ... read more
Business response:
Lee, we would like to offer our sincerest apologies for the problems you encountered while you were here. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We will be sure to share your concerns with the responsible teams to ensure these issues are fixed as quickly as possible. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Bad experience Worse hotel experience ever! The room I paid for was for non-smoking. The entire floor wreaked of cigarette smoke and so did the room. The bedding was covered with short hair, hair stuck in between pillows, on the sheets, the comforter. Hair even on the kitchenette. The bedding looked dirty as if it hadn’t been washed in months. The room was just a mess! After talking with a rep from hotels.com and talking with the front desk, I was given a new room. Much better...until someone was given the same room and used... read more
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent these issues from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Dirty room and staff were not in the same page when it came to policies of the staff. Very rude day manager working.
Business response:
Thank you for staying with us. We are terribly sorry for the service issues you experienced and for the inconvenience this caused. What you experienced is not acceptable, and we are taking immediate actions to identify where we failed and what we can do to prevent these issues from occurring again. We appreciate your feedback and hope you will give us another chance to serve you better. Sincerely, Hotel Management
Avoid this place This hotel is run down. Front desk was slow. TV was tiny with limited channels. Showtime was unwatchable due to the poor picture quality. No TV remote in room, and no controls on TV so had to go to front desk to get a remote. Table had loose leg and was wobbly. Chairs had stains on them. Cabinet doors were hanging loose and wouldn't close. Hair on mirror. The "free breakfast" is just a couple of coffee air pots and some packaged food items. WiFi was so slow it was unusable. I will never stay at an Extended S... read more
Business response:
Peter, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
Dominique, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.