Extended Stay America - Minneapolis - Airport - Eagan - South

Business response:

Thank you for being our guest and for taking time to leave feedback. We apologize for the mix- up regarding your charges. We would appreciate you contacting our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Julie, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dante, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you had an enjoyable time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that our location was convenient for your needs. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management 

Business response:

Chris, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and We are sorry that did not happen during your stay and regret the inconvenience it caused. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management