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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean and hallways reeked of smoke. My room had dirt and dust everywhere. The bathroom sink had toothpaste (not mine) still in it. The floor had dust balls rolling around. I am not a neat freak but this room was nasty. I would not recommend this hotel to anyone.
Business response:
I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the cleanliness issues you encountered in your room and the inconvenience it caused. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
0 Is very bad hotel ever
Business response:
Wael, thank you for choosing to stay at our hotel. We are sorry for your unpleasant experience and hope we will have another occasion to meet your expectations and provide you with the service you should always expect from us. Sincerely, General Manager
Great place to stay!! The front desk service was amazing and the room was clean, spacious and the towels were clean. I loved the kitchen type set up. everything was great. loved it will definitely stay again.
Business response:
Steve, thank you for your nice feedback about Extended Stay America. We are delighted to know you liked our courteous staff and that your room along with the fully equipped kitchenette added to your comfort. We look forward to impressing you again whenever you are back here. Sincerely, General Manager
There were what looked like blood stains on the bathroom counter.
Business response:
Mary, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Rundown and outdated. Needs work. This place was old and run down. It needs to be updated. The appliances were in poor condition. On a positive note, staff was friendly and responsive.
Business response:
Yolanda, thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, General Manager
The AC unit inside the room kept squealing all night long, my luck that was the only non-smoking room left for the night.
Business response:
Abdul, we are extremely sorry for the noise issue you encountered due to the HVAC unit in your room and regret the inconvenience it caused. Your concerns have been shared with our Maintenance team to ensure it is fixed as quickly as possible. Please consider being our guest again so we can make your next visit pleasant in every respect. Sincerely, General Manager
Was fine in a pinch Needed a hotel for 3 nights, not a bad place, stayed here before but was expensive because it was a Holiday week
Business response:
Thank you for sharing your feedback. We are happy to know your stay with us was comfortable and that you had a good time while here. Thanks again for being our guest at Extended Stay America - Minneapolis - Airport - Eagan - South, and we look forward to welcoming you back soon. Sincerely, General Manager
Looked like it needed to be cleaned Looked like the maid staff didn't do a super thorough cleaning job prior to my arrival. Counters needed to be wiped down of spilled liquids. Overall not too bad considering the price.
Business response:
Thank you for your feedback. Although you liked the value we offer, please accept my apology for the cleanliness issues you experienced in your room. I have immediately discussed your concerns with my housekeeping team to ensure a review of our daily checklists. We hope to have another opportunity so that we can make this up to you on your future visit. Sincerely, General Manager
Ok hotel close to airport Everywhere inside hotel smell smoking something. There is no breakfast just coffee and doughnut
Business response:
Thank you for reviewing your stay at our hotel. Although you liked our close proximity to the airport, we’re sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.