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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE UNLESS NO OTHER OPTIONS The rooms and the hotel are dingy. They overbooked the hotel and turned us away the first night even though we had a guaranteed reservation. They did not offer anything to compensate for their error. We could not find another hotel for the night because it was late. The service was horrible. We went to the front desk to speak with a manager regarding the inconvenience and the state of the room the 2nd night and the manager refused to come out of their office but instead yelled from th... read more
Business response:
Thank you for sharing this review. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
hotel was a little dated, staff was friendly. room smelled like fish and grease, uncomfortable beds
Business response:
Thank you for your feedback. Although you liked our courteous associates, I am sorry for the cleanliness issues you experienced in your room. I have shared your concerns with my housekeeping team to ensure no future guests experiences the same. We also appreciate your feedback about our bedding and apologize it did not meet your expectations. We hope you will choose us again so that we can provide you with an improved visit in the future. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Minneapolis - Airport - Eagan - South. Sincerely, General Manager
Dirty rooms need updates, basic needs not met. Rooms had all kinds of maintenance issues lights that did not work broken tolets dirty rooms.
Business response:
We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
unknown I rented the room for my brother is I cannot rate it at this time.
Business response:
Gary, thanks for your feedback. We are glad you chose our hotel for your brother’s visit. We hope he will have a pleasant stay. We also look forward to seeing you soon. Sincerely, General Manager
Bad service Bad service
Business response:
Eric, it is certainly disappointing to know about your experience as we truly take pride in our guest service efforts. I have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back, as the entire team would love for you to experience our hotel the way you should have on this visit. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Worth the Money A nice hotel, friendly staff and all of the basic needs for a week long stay. The hotel ran out of hot water at 10:30pm on my first night and I had to inquire about obtaining dishes instead of them being supplied in the room. The bed was comfortable and the mini-kitchen is always a plus to avoid eating out all of the time.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.