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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No rooms availble after arriving to property.... expedia over bookded
Business response:
Dear Howard, We apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Floor was dirty and shower head need a replacement
Business response:
Dear Pa Chee, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
There were no rooms when we arrived and was told there will not be any available tonight. We are now trying to get our “no cancellation” reservation cancelled. We are also trying to find another room.
Business response:
Dear JoEllen, Thank you for sharing your feedback. We never want to disappoint our guests, so we apologize for your concerns. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
This hotel was nasty , the toilet over flooded and ruined my kids clothes , they didn’t clean the room. The hotel was just giving low budget and gutter butt nasty .
Business response:
Dear Dominique, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your feedback is of utmost importance to us, and we take these matters seriously. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will return the next time your travels bring you this way.Sincere... read more
The property is run down my TV didn't work and the breakfast was pretty bad with only coffee as a drink. The price was high for what you got. bedspread was as thin as the sheet and no other blanket.
Business response:
Dear Scott, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Disgusting! The room was disgusting. They couldn't possibly have cleaned it after the previous people stayed in it. The sheet had stains, crumbs, and a couple of hairs on it. I was so disgusted, I slept on top of the bedding. The bathroom needed to be swept and the counter around the sink needed to be wiped down. There was a long hair on the floor of the shower stall. I stayed there once before and the only issue I had was the smell of marijuana coming from a couple of the rooms. This trip was the last straw! I'm never stayi... read more
Business response:
Dear Jessica, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures ... read more
Not the best Not the best environment. Room was not cleaned properly.
Business response:
Dear Frances, Please accept our apologies for the issue with the unclean room during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.