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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is run down my TV didn't work and the breakfast was pretty bad with only coffee as a drink. The price was high for what you got. bedspread was as thin as the sheet and no other blanket.
Business response:
Dear Scott, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Disgusting! The room was disgusting. They couldn't possibly have cleaned it after the previous people stayed in it. The sheet had stains, crumbs, and a couple of hairs on it. I was so disgusted, I slept on top of the bedding. The bathroom needed to be swept and the counter around the sink needed to be wiped down. There was a long hair on the floor of the shower stall. I stayed there once before and the only issue I had was the smell of marijuana coming from a couple of the rooms. This trip was the last straw! I'm never stayi... read more
Business response:
Dear Jessica, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures ... read more
Not the best Not the best environment. Room was not cleaned properly.
Business response:
Dear Frances, Please accept our apologies for the issue with the unclean room during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless stay you deserve.Sincerely,Hotel Management
Dirty no rooms like advertised
Business response:
Dear Marko, Thank you for reviewing our hotel. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
Extended Stay is best suited for long term housing as opposed to short travel stays.
Business response:
Dear Patricia, Thank you for choosing our hotel on your recent visit to the area. We agree we are extended stay property and many stays for the long term, but we welcome every guest that walks into our door and treat them as our valued guests equally. We were disappointed to read that we did not meet your expectations, and we apologize your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel ... read more
Didn’t find out they were overbooked until I showed up and the staff wouldn’t tell me. They kept saying I need to talk to Expedia…when I talked to Expedia they acted like they didn’t know
Business response:
Dear Grant, Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking and the inconvenience caused. Please be assured we will take appropriate action to ensure this is not repeated. Thank you for your candid feedback. We hope we have the opportunity to make it up to you on a future visit.Sincerely,Hotel Management
Dirty sheets, no blankets, uncleaned room, no soap, towels, grumpy staff, keys didn’t work. The worst experience ever in a motel. No redeeming anything with this facility. DO NOT STAY at this location. You will regret it.
Business response:
Dear Lee, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest ... read more
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.