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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I travel for work and I booked due to the kitchen area. I was trying the hotel out to see if I’d like to do an extended stay here. Im glad I didn’t. The kitchen had no utensils like all the other hotels with kitchens I’ve stayed at. There was also one towel, no toiletries., no blankets on the bed, and the check in experience was terrible. I left in the middle of the night because I could not make it work and had to stay elsewhere. When I tried to leave there was no staff on property.
Business response:
Dear Riley, Thank you for taking the time to leave your feedback. We strive to provide seamless experiences for our guests, and we sincerely regret failing you on this visit. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We also offer a complimentary linen exchange service at the front desk as often as you like, and we are sorry if we missed communicating this with you during check-in. Further, we are sorry for the lack of responsiven... read more
There was no blanket on the bed. The towels were threadbare. Floors were sticky. The smoke alarm kept going on.
Business response:
Dear Julie, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations and for lack of amenities. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
iron and door key did not work
Business response:
Dear Steven, We sincerely apologize for the disappointment with your room key and iron. We are responsible for changing it instantly in an out-of-order status and ensuring each guest suite is well maintained. The staff at the front desk would be more than happy to assist with issues such as this. We are sorry for any inconvenience this has caused during your stay. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Managem... read more
this place is not a place i would ever stay at. i walked in and walked right back out. there were drugs everywhere, you could smell them, they were on the floor in the halls. it was not safe. the front clerk had her top button button and nothing else. she was very nice, but not appropriate. the door for the room didn't lock and didn't close properly. burns all over the counter. not safe.
Business response:
Dear Grace, Our guests' security and safety are paramount to us; therefore, it was discouraging to learn that you did not feel safe enough while at the hotel. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an ... read more
I would not recommend this hotel at all. I literally thought I would end up on an episode of Dateline. This hotel is nasty. Smells like weed in the hallways, came out of our room to go out for the night and some guy was smoking in the stairwell. I'm pretty sure the lady that checked us in was on meth. Gross, gross, gross.
Business response:
Dear Heidi, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying e... read more
When I arrived they did not have a reservation for me in their system
Business response:
Dear Josh, We were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong with your reservation. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.