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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever Place was close to where we need to go. So we booked it. Never ever have we ever experienced such a bad place. We'll never book here or this type of place anymore.The entire place smelt like Marijuana. The room was not cleaned. Bed sheets were dirty with yellow stains and pillows were dirty and smelled nasty. Bathroom door had a hole in it. Also bathroom had roachs crawling on the ground and the toilet and bathtub. Throughout the night it smelt like Marijuana all night. Front desk receptionist was very ... read more
Business response:
Dear Rachel, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. The lack of responsiveness of our staff and the condition of our hotel you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We also want to reassure you that we follow the most rigorous industry standards regard... read more
Place smelled bad , very dirty very noisy, front desk lady was nice to give us a refund right away …do not recommend this place at all disgusting
Doors slamming until 2am and starting again at 6am. Sounded like it was in the room - so loud. Originally given a key to an occupied room with two dog bowls right inside the door. Glad the dogs weren’t there at the time. Not a great experience.
Found roaches all in our room manager didn’t care
Business response:
Thank you for your rating, Roman. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Don’t even bother
Business response:
Thank you for your rating, Ananada. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Not clean and has roaches
Business response:
We apologize that you did not enjoy your stay at our hotel, Jose. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
This hotel is filthy! Rooms were obviously not cleaned, food grime in the microwave, garments left from prior occupants, urine on the bed, dirt and hair everywhere. Truly disgusting. We left and found another hotel.
Business response:
Thank you for your review and comments, Cindi. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.