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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely dirty room , floor was so dirty I had to place towels on the floor so I would not transfer it to the bed , cigarette butts were left in the shower , floor and toilet dirty .. large hole in the bathroom door .. complained to the staff , they said they would contact and clean it next day , followed up next day and was told manager would contact me .
Business response:
We appreciate you for sharing the details of your stay with us, Burbran. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that you... read more
This hotel needs to verify with every hotel guest that they close the office or check in at 11pm. I find this to be very inconvenient for guests that don’t get to check in at 3:00pm, but later in the day and have to call a third party to notify a worker to check them in at the later hours. Our light switch wasn’t working properly, our window blinds didn’t have a string to pull the blinds down all the way. Our bathroom didn’t have shampoo or conditioner. I saw 3-4 insects crawling on the floor. The elevator was dirty. Our roo... read more
Business response:
Thank you so much for your very detailed review, Chichong. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful... read more
Jump over this This place is not worth it, the room was not clean. They checked me in a dirty room Including the bathroom. The floor was horribly dirty.
Business response:
Hello Darlington. We hate to see that you experienced issues with the overall cleanliness. Our housekeeping team works hard to ensure that your stay is super clean and fresh, so we sincerely apologize that this was not your experience. We will make sure that we forward this concern to our team at the property in order to improve in this area for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Dried blood
Business response:
Thank you for taking the time to rate your stay, Joel. We hate to see the lower rating and sincerely apologize for the encounter you had with the overall cleanliness. We will make sure that we address these concerns with our housekeeping team for proper action and resolve. Best wishes in your future travels.
Filthy property -outside grounds, common areas, rooms, and linens
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Please do not go to this hotel. Manager charged my credit card evenso it was prepaid by expedia! Very dirty, smells terrible...
Business response:
We are so sorry that you did not enjoy your time with us. We also understand your frustration over the charge on your account and hope that you were able to discuss it with the property for more clarification. Thank you for taking the time to review your stay and we wish you all the best in your future travels.
I went ti check in amd they haf no rooms even tbougj i had reservations. It was like its a hostile not a hotel and it was disgusting. I staying at a Hamptob Inn instead thsnkfully they had a room through a friends hilton honors.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.