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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They don't clean well. You ask nicely and basically they don't have time
Business response:
Thank you for your comments. We are alarmed by your feedback, and can't apologize enough for any inconvenience that this caused. We are known for our attention to detail and super friendly service, so we can't apologize enough that this did not come through during your stay. Please know that we will be addressing these concerns with the entire team to improve in these areas for all our future guests.
Beware Staff was rude and entire place was dirty. The halls smelled of smoke and bedding was stained. We immediately moved to an Airbnb.
The room was dirty. Not room I booked online. Thumb tack st7ck in wall that my 1 yr old grand daughter found. Dirt in corners. Trash under bed. Hair in tub. I have pics of it all. Never stay there. Really dirty and staff dont care.
Business response:
Thank you for your feedback, Marigrace. Allow us to apologize for the issues that you experienced with the overall cleanliness and the troubling encounter with your grand-daughter. Our wonderful team works extremely hard to ensure that your room is sparkling fresh, clean and ready to for your arrival. We are so sorry that we fell short in this area and will use your feedback to improve the overall level of service that we are providing to each guest. We hope that all your future travels are wonderful ones.
I stayed in room 208. The bathroom sink is broken. The floors were dirty. They don't provide clean towels. There are no hangers to hang coats. The bathroom door looks like someone stabbed it several times with a knife. Hallway to the stairs were not swept daily. I will never stay there again while visiting Mpls.
Business response:
Thank you for your feedback, Lynn. We can't tell you how disappointed we are to see that you did not enjoy your time with us due to the overall cleanliness and maintenance issues. Our staff works hard to address these concerns as soon as they are made aware and we can't apologize enough that this did not come through. We can assure you that we will address your concerns with our housekeeping and maintenance team for immediate action and resolve. Thank you for letting us know how we are coming across and we wish you all the b... read more
Business response:
We are so sorry to see that you did not have the exceptional stay that we intended for you, Gary. We appreciate you taking the time to rate us and we will work to improve the overall experience for all our future guests.
It’s was a horrible experience, it was a dirty room and finding out they only clean bi weekly made it even worse. Tried calling someone who was on after hours but no one was there to pick up the phone so we decided to get a different hotel. The next day we came back to talk to the front desk about the situation and get our money back they told us we that they already checked us out cause they went to look at the room and no one was in it. I took picture of all the dirty things I found and stain I found on the floor. The frid... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Tom. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service and cleanliness for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future tr... read more
Would not recommend! The stay was not so good. The room was not clean and I had to do some cleaning. There was urine on the toilet seat, residue on the towel hanger, and the TV remote was dusty. I would not recommend this stay. The hotel also smelled of smoke.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.