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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like: Close, convenient. Dislike: Bad smell of cigarettes in the hallway. Someone was smoking in the other room, which the smoke smell came into my room. I kept inhaling in while sleeping and it kept waking me up all night. Towels had hair on all of them. Some were dirty. Seems like they don't wash their towels, or at least they don't wash them well enough.
Business response:
Thank you for your feedback. We apologize for the smell of smoke and the cleanliness issues you experienced during your stay. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider givin... read more
Terrible experience. Front desk was on a personal phone call and said not one word or welcomed us or even hello. Our room #306 was very dirty and requested we changed. We were moved to #318, still dirty but with the storm my 3 kids and myself could not leave. We slept in our clothes did not use any of the dirty blankets. The bathroom counter and shower were dirty. Even the office chair was broken and dirty tons of stains. Three different rooms on the floor we were on were extremely loud. Yelling from door to door about what ... read more
Business response:
Xilonnette, thank you for evaluating your stay with us. We regret not meeting your expectations and are sorry for the noise disturbance you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We also apologize for the inconvenience you experienced due to the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance ... read more
I wouldn't Extend a stay at this property. The front desk clerk at check in was more interested in the show that was playing in his computer than taking the time to be kind and welcoming. Seemed run down dark and not real safe. Elevator smelled horrible on the way to my 3rd floor room. The hallway on the floor had vacuum and full trash bag not stored away, kinda smelled nasty. Room was clean for the most part, stove top was filthy old food on it. Lot of people coming and going all night. Stairways we're filthy and smelly. Ch... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
What we liked was the availability of shopping and restaurants that were in the area. And it was close to the interstate which made traveling easier. The complaints we had were more so for the room and the service. The refrigerator did not have a knob to control the temperature and when we advised the front desk about it, they gave us an option of them finding another knob from another room or changing rooms. Since we were already settled in, we didn’t want to change rooms so they found us another knob for the refrigerator. ... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Terrible service. Room provided was not prepared for new guest. Had to request for change of room twice. Found plenty hair on bed!. Property not staffed by experienced staff. Staff could not provide me receipt during check out because they did not know how to print. I was charged twice even though I already paid through orbitz.
Business response:
Remi, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Although the room was clean: 1. one window was opened and couldn't be shut 2. bathroom door made all sorts of noise 3. lighting near bed did not work 4. often not coffee in the morning and all food was plastic wrapped 5. Hall carpeting dirty 6 one chair is room for double occupancy. Asked for one and never got it.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Worst stay The room was not cleaned properly, there was no dishes in the room, and the refrigerator made a horrible noise. When we checked in the guy didn’t tell us that we had to ask for them he also said that if we needed anything to call the front desk but there was nothing in the room that said what the number was to call the front desk.
Business response:
Thank you for your review. We apologize for the difficulties you had in your suite. Your feedback has been shared with our housekeeping team to ensure we are consistent with our service delivery. We will also remind our front desk staff members to communicate information regarding the kitchenware more clearly going forward. Meanwhile, we have alerted our maintenance associates to check the refrigerator and make the necessary repairs. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.