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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ervice is horrible Front desk was not a happy person upon check in. Could not find my room. Said name was misspelled from hotels . Com gave me a room. TV did not work called several times no answer. Went down stairs to check. Said they would write a work ticket up. Said that does not help me then I need a different room was told she had to go thru hell and high water to get me that room. Said that’s not my problem. Was told there is nothing she could do. And add the remark” do you feel me” which is sarcastic went back to the... read more
Business response:
Paul, thank you for your review. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these comments seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Business response:
Dang, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Richard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
I’d like a refund. I wasn’t a room available after the website said it was. I had to drive across town to procure another room, as you all can see. Please get back with me regarding this situation
Business response:
It was disappointing to read your review. Please accept our apologies as we were not able to accommodate you this time, and we sincerely regret the inconvenience this caused. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we humbly request you contact them directly. Meanwhile, if you require any assistance from us, then please feel free to get in touch with us. Thank you for the valuable feedback, and we are grateful for your patience. Since... read more
Didnt like any of it phad to change rooms 3 times because they were so dirty. Had pills on the floor blood on Walls in bathroom. Tv didnt work.
Business response:
Joseph, thank you for taking the time to share your feedback. Please accept our apologies for problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable, or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Sincerely, Hotel Management
This place is run down! With this covid stuff going on you think they would have everything SPOTLESS AND CLEAN! Nope! We arrived and got our room. Staff was friendly and cool. Shoutout Jamichael. But the first room he put us in was dirty. Like it was “cleaned” but not really! So he moved us. The next room was decent but the sheets and towels were so dirty. We just asked for sheets for us to put on ourselves. The previous sheets had hair all over there and yellow stains! I wouldn’t doubt it if they just remade the bed after s... read more
Business response:
Liv, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
The nose level here was way to high . I got this room for 3 nights to be away from const
Business response:
We are sorry your experience with us was not as pleasant as you expected due to the noise disruptions. For future reference, please let us know at the front desk if you are facing such issues as they will ensure your stay is a comfortable one. We hope you will reconsider and choose us again on your future visit. Sincerely, Hotel Management
Not so good Front desk staff was never available when you called from your room. The rooms were never serviced. You had to change your own linens. I wouldn’t recommend staying here.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available. We will look into what transpired, so this lapse in service is not repeated. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.