This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I should’ve known by the price that it wasn’t going to be as clean and orderly as I expected get what you pay for
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
This property is very run down and dirty. The fixtures in the room we dilapidated and there was dust on the surfaces and hair on the sink and toilet. Would never stay there again.
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Needs to be torn down and never rebuilt.
Business response:
Robin, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
They were overbooked yet they didn’t take their property off the listing
Business response:
Mia, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to make it up to you in the future. Sincerely, Hotel Management
Room was nice. Things could have been more clean. Microwave was absolutely filthy. Bathroom wasn’t cleaned very well either. They also had people patching holes in the floor in the hallway? They were making a mess and being loud.
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. On a positive note, we are happy you liked your room. We value your feedback and hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Wouldn’t book it Arrived at hotel to find a sign that says overbooked and all reservations cancelled . There is nobody to be found working at the hotel and one guy is locked out of his room. Nobody will answer the phone.. super pissed after flying in and now have to go hunt for another room. Will never book here again and I hope you pull them off your site!
Business response:
Danielle, thank you for your review and for choosing our hotel. We certainly apologize there were no rooms available when you arrived, which led to your disappointing experience with us. We also regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on... read more
Lazy front desk Well my stay started out well till the next morning when I go down to get coffee and they're all empty so I tell front desk and they grab one and tell me it will be about 15 min so I go back in 15-20 min and everything is put away and they tell me breakfast is over. All I wanted was a cup of coffee.
Business response:
Michael, we sincerely apologize for the difficulties you encountered regarding our grab-and-go breakfast service. We regret, we failed to live up to your expectations and our own standards. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the team in an effort to deliver better service. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Run down under maintained motel. Unclean halls and stairwells. Room thermostat did not work. No dishes in kitchen. No maid service to room for two days. Exterior walkways covered with ice. Parking lot covered with ice. Paper thin walls. Lots of noise from other rooms. You knew exactly when others were taking showers.
Business response:
Please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your room. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to ensure we deliver comfortable accommodations to our guests moving forward. We are sorry for the noise issue. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. Again, we are sorry for this unpleasant experience and would love to b... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.