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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pathetic, dirty and disgusting This was the worst stay ever! The first room they gave us had never been cleaned so we went back to the desk. Then he went to check the next one and came back to say it hadn't been cleaned either. 3rd one he checked he said was fine so re-did our keys. Looked clean initially but then we opened a cupboard to look for a glass and there was a pizza box in there with flies, a part chip bag and part soda container. There were spots on the counter and drips down the side of the cupboard. It was too l... read more
Business response:
Shannon, our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our rooms. Our maintenance team is also inspecting the AC unit to make sure it is working correctly. Thank you for sharing your detailed feedback. We sincerely apologize for your disappointment, and we hope this isolated incident will not deter you from returning to us the next time you... read more
Skip it. The place was run down, dirty, internet sucked, breakfast was a joke. Muffins, granola bars and coffee. Usually almost out of muffins. Hallways smelled like pot frequently. The place was loud.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We will share your feedback regarding our grab-and-go breakfast and the internet with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Since... read more
Ick Ick
Business response:
Jacinta, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Disappointng stay entered room to find windows wide open (20 degrees and windy) room was cold. floor was not swept or vacuumed. wadded up paper on floor. Run down and need of repair. Several people I encountered we so totally stoned, they barely realized where they were. Had car alarms going off at 2:30 AM.. suspicious people near those cars. Free breakfast is a joke. Small muffins and granola bars. Worth maybe $40/night.
Business response:
Scott, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Never again. Went to check in and was greeted by a note at the desk that said "Will be back in 30 mins" odd. So my son and i went to grab some food and came back. Still no front desk person. Finally she appears. I state i am here to check in. She says we dont have any rooms. I tell her I have a reservation. She looks it up and again says there are no rooms. None of them are clean. Uggh ok. Its now 11:30 p.m. had firstvarrived at 10:30. I told her wed find somewhere else to stay and told her my card wouldnt be charged. This i... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.