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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not feel comfortable.
Business response:
Dear Cheryl, thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest going forward. We hope to welcome you again soon. Sincerely, Hotel Management
Horrible! Not suitable to stay! Absolutely disgusting! There is 3 inches between the door and the door frame! You can literally see the street /outside and hear everything. This place is so run down so old I felt so unsafe. I checked out after seeing the room and the condition and other tenants there. It seemed to be a grungy motel being being booked by druggies and prostitution . I seriously question if this hotel/motel dump is up to code. The state needs to do a thiural inspection of this motel and shut it down if they don... read more
Business response:
Dear Debbie, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing th... read more
Horrible Room smelled of smoke and was a non smoking room. The bathroom sink would not drain. Other guest peeing outside room while smoking weed. Got woken one night by some one pounding on a door and yelling.
Business response:
Dear Steven, we are sorry for the inconvenience you experienced during your stay. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Room smelled like cigarette smoke even for a non smoking room. Sheets were dirty, bathroom was dirty, room needs painting on doors and walls. Just overall disgusting feel and smell.
Business response:
Dear Andrew, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We look forward to having you stay with us again so we can provide y... read more
Breakfast was terriblt
Business response:
Nancy, thank you for choosing our hotel. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
La limpieza está muy mal ay mucho mal olor a sigarro
Business response:
Josué, thank you for choosing our hotel and being our guest. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We regret that you had to leave us earlier than expected and hope you will consider giving us another opportunity to host you in the future and to welcome you back a... read more
Extended Stay Nashville Floors in the room were filthy. Turned my brand new, never worn white socks black. Refrigerator had pooling water in the bottom. Shower had a silverfish. Couldn’t get cold water. Advertisement stated fully furnished with kitchen cookware and eating ware but nothing in the room. Had to retrieve from the front desk. Upon checking out, had to wait 10 minutes for front desk staff to return. Breakfast was pathetic. “Only one item per person” which consisted of breakfast bars or small muffins, nothing else.
Business response:
Randy, thank you for choosing our hotel. We apologize for the maintenance and cleanliness issues you faced with the room assigned to you. Please be assured that we will discuss your feedback with the appropriate teams in an effort to better our accommodation going forward. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We understand the frustration caused and are grateful for your patience. It was a pleasure to h... read more
Dirty and smoky The stay was so bad I stayed 5 hours and cancelled my remaining 5 nights. My non-smoking room smelled like smoke, the floor was coming up in the bathroom and rooms were not labelled so I couldn't find it walking around the building at midnight
Business response:
Jennifer, thank you for choosing our hotel. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Terrible conditions! Our door would not shut properly, so we could not lock it. We asked for another room and we were told they didn’t have one. They called other Extended Stays in the area and no one had a room. We had ants crawling on our bed. There were ants crawling on the tub. The room was supposed to be non-smoking, but the smoke smell was very strong. The wall near the fridge had a smashed cockroach on it. We will never stay here again.
Business response:
Denise, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely,... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.