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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok but will not choose to stay at again… Cockroach on floor and bugs around the room. Sticky floor. Staff was nice and helped with my very late check in.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Flop House-Stay Away We had never stayed at Extended Stay before, but it was the only place that had one night availability under $200/night. From now on, we will pay more to get quality. This place is a flop house, complete with roaches! I did inspect the bed and didn’t find traces of bed bugs (thank heavens). Do not waste your money!
Business response:
Linda, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Horrible Bed bugs!!!!
Business response:
Marisia, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we will address it appropriately. Sincerely, Hotel Management
Airport location good but room had cannabis odor and checking in after 10pm I felt I was interrupting night shift worker
Business response:
Thank you for taking the time to share your feedback. We are sorry for the issues you had with your room and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Not Trustworthy Requested late check in after hours, called in advance to see if the office would be open. They assured me it would be open, but when I arrived the office was closed and no one answered the phone to check me in. So i was left without a room at 1 in the morning because of someones incompetence.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk. We will share your remarks with our team to ensure these types of concerns are not repeated. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
We were guaranteed a room that wasn’t available Me and my husband have been staying at this property for a little over a month and have already had previous issues involving incomplete transactions and it seems like incompetence on behalf of staff. Those issues were in end resolved but not without data on days of struggle,confusion, misleading, and just being run in circles until finally after money,time,and more wasted those issues were half axsed to the point where I wonder if it all was really worth it. We decided tho the... read more
Business response:
Kayla, thank you for sparing some time to share your review online. We are truly sorry for the problems you experienced during your stay that caused by disappointment and frustrations. We never want our guests to have an unpleasant stay, and we will utilize your comments to find out where we went wrong. We are also sorry for the reservation issue you had due to the third-party website. We want you to have a pleasant stay, so please let us know if there is anything we can do to make your stay better. Sincerely, Hotel Manageme... read more
not happy Not happy
Business response:
Kayla, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.