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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not: Efficiency of the staff. Refrigerator did not work. Shower did not work.
Business response:
Robert, thank you for the great comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Completely Unimpressed I made and paid for a reservation. When we got there, the desk person was very rude and we were told there were no rooms. He literally shrugged his shoulders and walked away.
Business response:
Thank you for taking the time to write a review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured that we will take appropriate action where necessary, and we are very grateful for your feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
The office smelled of burnt weed. Our bed had dead bugs in it and had bugs crawling on the ceiling. Then the shower looked like it hadn’t been cleaned in months. Worst place I’ve ever stayed in my life!!!
Business response:
Dennis, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We also want to share that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will reconsider a future s... read more
Horror in Nashville Initially, I booked two rooms at this hotel because it offered connecting rooms. Upon arrival, the front desk agent was unsure that the offered this. He proceeded to call his manager. She did not respond for over 30 minutes. He said they would be sure to take of the issue. He immediately started assisting other guests. There was a issue with their booking as well. Again, he called the manager with no response. After approximately an hour, another agent showed up and provided us with keys to one room but I... read more
As soon as I arrived to check in I was told to wait outside in the cold for 30 minutes. There was another customer being helped in which it took so long. The employee was severely rude and pretty much yelled at me to stay outside. You should never speak to a paying customer like this. I will never stay here again.
Business response:
Justin, thank you for taking the time to evaluate your stay. We apologize for the unpleasant encounter you had with our front desk associate during check-in. We will review this with the appropriate individuals and take steps to elevate our service delivery going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.