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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got room smell was really bad so we requested another room and same smell was bad. The stairwell had trash in it and just gross floors
Business response:
Melissa, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Avoid ESA Suites at Nashville near the airport I would not stay here again. This is a run down, old place that needs a major upgrade. On top of that, close-by parking was very limited. I am 80 years old and I asked for a first floor unit and I was there early (by 5 pm). I was summarily given a room on the second floor with no elevator in sight and no apology offered. It was very noisy until after 9:30 pm. The "grab & go" breakfast was a joke. Do yourself a favor and stay elsewhere. My rate was $135.
Business response:
David, thank you for your review. We are sorry we were unable to accommodate you in the room of your choice and regret the disappointment you had with the property. We will bring your concerns to the attention of our staff as we continuously strive to improve. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Managemen... read more
Ok but will not choose to stay at again… Cockroach on floor and bugs around the room. Sticky floor. Staff was nice and helped with my very late check in.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Flop House-Stay Away We had never stayed at Extended Stay before, but it was the only place that had one night availability under $200/night. From now on, we will pay more to get quality. This place is a flop house, complete with roaches! I did inspect the bed and didn’t find traces of bed bugs (thank heavens). Do not waste your money!
Business response:
Linda, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Horrible Bed bugs!!!!
Business response:
Marisia, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we will address it appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.