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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weasels Have been at the same hotel for two weeks and yesterday had to pay $106 for the same room that usually costs $75. I had to pay for a better room than what I actually have
Business response:
Kayla, thank you for reviewing your experience with us. We regret we were not able to meet your expectations regarding the price of your stay. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your feedback, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Nice hotel... if only they didn’t double charge us Twice so far we have had our finances tied up by this hotel. I don’t understand how it’s professional to make an error and then require the guest to have to come down to the office over and over to then have hundreds of dollars in our account tied up as “pending” waiting on a refund of the reservation they messed up
Business response:
Kayla, thank you for being our guest. We are very disappointed to know about your experience and regret the billing errors. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Devin, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The overall room is not well kept. Needs upgrading. The door lock is hard to push through to lock it. Its squeaking too.... nevertheless, the dogs are okay with their stay lol
Business response:
William, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations with your suite and the inconvenience caused. We will share your comments with our department heads so that we can take corrective actions. We hope to have another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Carlos, we deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you. Sincerely, Hotel Management
I was assaulted by the mgr and am owed 2 day refund
Business response:
We are extremely sorry for the instance you described and regret the inconvenience you had to endure. Since this is an anonymous review, we would appreciate additional information so we can properly investigate the matter. We request you to reach out to our front desk. Thank you for your feedback. Sincerely, Hotel Management
Business response:
Eric, we are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
There was no heat in our room. I complained twice and they said we would have to wait until morning.
Business response:
Thank you for being our guest. We are sorry for the issue you experienced with the heater and regret the inconvenience caused. Moreover, we apologize this was not handled correctly by our associate during your stay. We will share your feedback with the appropriate individual to ensure this does not repeat going forward. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.