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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not wast your time at Any extended stay hotel. The room was very nasty and the bathroom was nasty. There was Bed Bugs, spiders, and other bugs. No spoons, pots, plates, nothing in the room. There was no complimentary breakfeast. This is a crack hotel. No one in there right mine would not stay in this hotel. Stay away.
Bad This place does not even have an ice machine. The outside stairwell smelled of cat urine. I would never go back.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here of the stairwell. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, w... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not the best There was bed bugs
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Dirty, AC did not work. Had to ask for TOILET PAPER! Changed rooms. Again dirty and no toilet paper, but the AC worked. I stayed at ESA in Inverness the night before and it was great, but now I’m afraid to book before I’ve seen the room
Business response:
Virginia, we sincerely apologize for the unpleasant experience you had with us and for the issues you encountered in your rooms. Your feedback has been discussed with our Housekeeping and Maintenance team to be more diligent going forward. We hope you will reconsider and give us an opportunity to serve you better in the near future. Sincerely, Hotel Management
Worst experience The phone, lights, bath did not work. I got bit by something in my bed and killed a roach. I would appreciate someone from the hotel and Orbitz returning my call. I don’t intend to pay for these accommodations. I did not stay there.
Business response:
Thank you for your feedback. Please accept our apologies for the inconvenience you experienced during your stay. Our maintenance team is checking and fixing the problems you mentioned in your room. Thanks for bringing this to our attention. Since this is an anonymous review, please reach out at our hotel so we can assist you further. We encourage you to try us again in the near future so we can replace this experience with a more positive memory! Sincerely, Hotel Management
We checked the bed and found bed bugs!! Stay away!
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Bed linens were dirty. Loose hair all throughout bathroom.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues you had in your room. Providing spotless and clean guest rooms are our first priority, and we failed in that during your visit. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We hope you will reconsider and give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.